ISTQB certified QA Analyst

Sonal Jain

Norwood, MA *****

Email: *************@*****.***

Phone: 210-***-****

https://www.linkedin.com/in/sonal-jain-81b90411a

An ISTQB certified professional with 4+ years of IT Industry work experience in Analysis, Design, Testing, and Maintenance of various software applications in Media and Communication and Health Care Domain specially claim management and prior authorization.

Experience Summary:

Well-versed with all stages of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) and Defect Life Cycle.

Experience in Agile Software Development Process.

Expertise in Requirement Analysis in co-ordination with development team and client for identifying high level Test Scenarios.

Strong experience in creating Test Plan, Test Scenarios, Test Cases, Test Execution Status Report.

Hands-on experience in developing and maintaining the Requirement Traceability Matrix (RTM), System Testing, Regression Testing and User Acceptance Testing (UAT) deliverables.

Extensive Experience on performing Data Validation Tests using SQL to verify Application User-Interface Data.

Hands-on experience on creating automation scripts using Unified Functional Tool (UFT) to test web and windows applications.

Strong Experience in System, Integration, Regression and Exploratory Testing, Browser Compatibility Testing.

Hands-on experience testing Native Mobile app on mobile devices, particularly Android, iOS.

Advanced level skills in HP Quality Centre Test Management Tool for Requirement Creation, Test Planning, Test Execution using Test Lab, Defect Management and Status Report Creation using Dashboard.

Experience in reporting defects using HP Quality Centre, TestLink, JIRA and coordinating with the development team for analysis/reproduction of defects.

Conducting Defect Walk through Meetings and follow up on the Defect Life Cycle till Defect Closure.

Experience in identifying entry and exit criteria scenarios for performing dry run and assessing system for major testing effort.

Excellent Analytical skills, Focused, Results-driven, Assertive and Team Player.

Hands of experience on Data Transformation, and Loading with RDBMS, Flat files and XML.

Proficient in develop requirement, designing, reviewing and documenting system test plans, defining test procedures and creating test cases on the basis of product release features, client’s requirements and related technical documents.

Ability to read and comprehend business as well as technical requirements.

Possess excellent communication, analytical, organizational and presentation skills.

Very well versatile of offshore team, global team/model.

Technical Expertise:

Language: Java/J2EE, C, C++

Testing Tool: Quality Center 11/10.0/9.2, TestLink, JIRA

Databases: SQL Server 2005/2000

Web Technologies: JSP 2.0, Servlet 2.4, Java script, JDBC, XSLT, AJAX

Operating System: Windows Vista/XP/2000, and Basics of Unix/Linux

Office tool: MS Word, MS Excel, MS PowerPoint, MS Access

Other Tools: Unified Functional Testing (UFT) 12.0, Visual Source Safe, Share Point, CA Agile Central (Rally)

Web server: IIS, Apache Tomcat 5.0

Markup Language: HTML, XML

Style Sheet: CSS 2.0

Education:

Master of Computer Application (MCA), from SGSIS, Indore University, India.

Bachelor of Science, from R.D.V.V University, Jabalpur, India.

Certifications: ISTQB-International Software Testing Qualifications Board (Year 2013)

Work Authorization: Authorized to work in United States - Green Card valid till 2022.

Work Experience:

INTEPROS CONSULTING QA ANALYST

CLIENT: Ineoquest, Mansfield MA Apr 2016 – Till date

PROJECT: AMP ASM (Audience Measurement Platform for Adaptive Streaming)

The operator who provides video service like comcast, Time Warner etc. need to know what content is popular, viewing quality your viewers are experiencing, so you can distinguish between abandonment based on poor quality or unappealing content. Your content is delivered to all kinds of devices using adaptive bitrate (ABR) streaming technology. AMP ASM provides the answers you need. AMP ASM collects information from Spectator agents in viewer end devices and iQDialogue ASM elements at the edge of the delivery network, and provides your intelligence dashboard for understanding the video quality you are delivering, what viewers are watching, and how they are responding. AMP gathers IneoQuest’s patented VeriStream metric for all measured video streams, and graphically presents it for easy comprehension. It allows the collected data to be viewed with a wide range of perspectives and filters that allow you to easily mine the answers to your critical questions. AMP ASM is also able to provide processed intelligence to OSS/BSS and Customer Experience Management (CEM) systems, with pre-integration available for systems offered by our technology partners. It also interacts with the cVOC iQ Engine for end-to-end program quality correlation with other parts of the distribution network.

Responsibilities:

Designed the Test Plan to outline the Test Strategy and identify the scope of Testing for Agile SDLC Methodology.

Reviewed the Functional Requirements Document to understand analyze the requirements to be tested and to identify Gaps in the requirements.

Developed Test Scenarios and Test Cases Template to ensure proper and adequate Test Deliverables documentation.

Designed Test Scenarios and linked the scenarios to the requirements to ensure requirement coverage.

Conducted brain storming sessions to identify GUI, Field Level, Functional, Business and Negative Test Cases for each of the identified Test Scenario.

Documented and Prioritized Test Cases based on risk assessment to ensure risk mitigation.

Conducted Test Cases Review and Walkthrough.

Identified and document Smoke Test Scenario in accordance with the entry criteria for major testing effort.

Conducted Data Requirement Analysis and created data in accordance with the Test Cases pre-requisites for Test Execution.

Executed Test Cases to validate the application against the Functional Requirement Specifications.

Conducted Integration and Native Mobile App testing.

Logged the Defects with all the details including Data and Screenshots for effective Defect Reproduction and tracked the Defects till the closure in TestLink.

Closely worked with the development team to analyze and prioritize defects by conducting Defect Triage Meetings.

Escalated the high priority defects affecting the progress of testing to the Management on time.

Conducted bug fix testing and identified scenarios for Regression Testing.

Participation in Daily Stand-Up Sprint meetings to communicate the Test Results and discuss issues/concerns.

Creation of Test Summary Report and Bug Report for Management Analysis.

Tools & Technologies: TestLink, XML, JIRA, MS Excel, MS Word, MS Power Point, JSP, JAVA, SQL Server, SOAP UI

PROJECT: iVMS (Integrated Video Management System)

The iVMS iQ Engines provide comprehensive view of FoQus platform assets. Management systems are available for Linear/IPTV networks (iVMS) or adaptive bitrate networks (iVMS ASM). iVMS tracks QoE (Quality of Experience) and QoS (Quality of Service) data for thousands of programs across hundreds of acquisition elements to provide true end-to-end, centralized video quality management. With iVMS, you can drill down to identify and isolate the root cause of issues by program, time and location. In order to reduce repair time (MTTR), iVMS can send alert notifications via email to technicians, operations, and engineering staff, and can present collected information to OSS (Operation Support System)/BSS (Business Support System) systems via a northbound interface. iVMS also collects and stores statistics, supporting historical network performance analysis in addition to its real-time capabilities.

Responsibilities:

Identify the scope of Testing for Agile SDLC Methodology.

Reviewed the Functional Requirements Document to understand analyze the requirements to be tested and to identify Gaps in the requirements.

Developed Test Scenarios and Test Cases Template to ensure proper and adequate Test Deliverables documentation.

Designed Test Scenarios and linked the scenarios to the requirements to ensure requirement coverage.

Conducted brain storming sessions to identify GUI, Field Level, Functional, Business and Negative Test Cases for each of the identified Test Scenario.

Documented and Prioritized Test Cases based on risk assessment to ensure risk mitigation.

Conducted Test Cases Review and Walkthrough.

Identified and document Smoke Test Scenario in accordance with the entry criteria for major testing effort.

Conducted Data Requirement Analysis and created data in accordance with the Test Cases pre-requisites for Test Execution.

Executed Test Cases to validate the application against the Functional Requirement Specifications.

Logged the Defects with all the details including Data and Screenshots for effective Defect Reproduction and tracked the Defects till the closure in TestLink.

Closely worked with the development team to analyze and prioritize defects by conducting Defect Triage Meetings.

Escalated the high priority defects affecting the progress of testing to the Management on time.

Conducted bug fix testing and identified scenarios for Regression Testing.

Participation in Daily Stand-Up Sprint meetings to communicate the Test Results and discuss issues/concerns.

Creation of Test Summary Report and Bug Report for Management Analysis.

Tools & Technologies: TestLink, XML, JIRA, MS Excel, MS Word, MS Power Point, JSP, JAVA, SQL Server, SOAP UI

KLICKSHAADI.COM QA ANALYST

CLIENT: KLICKSHAADI.COM, Pune, India Jan 2013 – Mar 2016

PROJECT: KLICKSHAADI.COM

The Klickshaadi.com is a portal which provides matrimonial services to customer where users can publish their profiles, search suitable matches. Apart from that, it has directory for various businesses related to Matrimony like Marriage/Banquet Halls, Resorts etc. and provides the booking & tracking facility.

Responsibilities:

Designed the Test Plan to outline the Test Strategy and identify the scope of Testing for Agile SDLC Methodology.

Reviewed the Functional Requirements Document to understand analyze the requirements to be tested and to identify Gaps in the requirements.

Created the Requirement Traceability Matrix (RTM) to track the requirement coverage.

Developed Test Scenarios and Test Cases Template to ensure proper and adequate Test Deliverables documentation.

Designed Test Scenarios and linked the scenarios to the requirements to ensure requirement coverage.

Conducted brain storming sessions to identify GUI, Field Level, Functional, Business and Negative Test Cases for each of the identified Test Scenario.

Documented and Prioritized Test Cases based on risk assessment to ensure risk mitigation.

Conducted Test Cases Review and Walkthrough.

Identified and document Smoke Test Scenario in accordance with the entry criteria for major testing effort.

Conducted Data Requirement Analysis and created data in accordance with the Test Cases pre-requisites for Test Execution.

Executed Test Cases to validate the application against the Functional Requirement Specifications.

Data Validation Testing using SQL to verify Application User-Interface Data.

Logged the Defects with all the details including Data and Screenshots for effective Defect Reproduction and tracked the Defects till the closure in Quality Center.

Closely worked with the development team to analyze and prioritize defects by conducting Defect Triage Meetings.

Escalated the high priority defects affecting the progress of testing to the Management on time.

Conducted bug fix testing and identified scenarios for Regression Testing.

Participation in Daily Stand-Up Sprint meetings to communicate the Test Results and discuss issues/concerns.

Creation of Test Summary Report and Bug Report for Management Analysis.

Created automation scripts using Unified Functional Tool (UFT) for smoke testing and regression test suit.

Tools & Technologies: HP Quality Center 9.2, XML, Unified Functional Tool (UFT), MS Excel, MS Word, MS Power Point, ASP.NET, C#, SQL Server 2005 and JavaScript

CLIENT: MVP Healthcare, Schenectady NY Jan 2012 – Dec2012

PROJECT: Operational efficiency Program - Prior Authorization, Provider Data Clean up and claim management

Prior Authorization - There are some medical services which require the provider to submit a Prior Authorization Request Form bases on the series of complex benefit and contracting rules.

The check prior Authorization feature on provider portal enabled providers to search by CPT/HCPCS code and verify whether or not Prior Authorization is required. This helped MVP to reduce the volume of phone calls to the customer care center requesting this information.

Provider data clean and claim management – The client maintained a centralized database (FACELTS) of provide data information. This database was updated manually, leading to inaccurate details and discrepancies in the information provided on the client’s web site. This resulted in a distraught consumer and unhappy provider organization as claims were getting rejected. In effort to rectify these issues, the client resorted to a manual clean-up of data that was not only a cumbersome process but also resulted in increased administrative cost and claim turnaround time. The solution prevents users from submitting duplicated or wrong provider information at the source by leveraging the enforcement engine. Further, provider information residing in the central provider repository is transformed and improved data fed back into the system.

Responsibilities:

Involved in creating and executing test cases for system Integration testing.

Worked closely with development team to ensure testing issues were resolved.

Worked closely with the project Manager in planning, coordination and implementing methodology.

Interacted continuously with developers and business to maintain schedules for release.

Responsible to test data, which comes from different Source System database, gets filtered and then store into Target database.

Write SQL Join queries, formula to validate the report data against database record.

Actively participated in creation of test Plan, testing Closure activities such as OQ pre/post approvals, Requirement Traceability Matrix, Defect Matrix and Test Summary reports.

Interaction with Global/offshore team.

Tools & Technologies: HP Quality Center 10.0, JSP, EFACET (Web Service), FACETS, MS Excel, MS Word & MS Power Point

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