Customer Service Assistant

Clintrell Hill

Charlotte, NC *****

***********@*****.*** - 315-***-****

Detailed-oriented Human Services professional with over 10 years' experience working in fast-paced, high responsibility environment demanding customer service, organizational, technical and interpersonal skills. Strong ability to follow written and verbal directives, and to ensure customer satisfaction through high quality standards, while maintaining an environment where accuracy and quality assurance are of the utmost importance.

* Customer Service & Relations

* Filing & Data Archiving

* Staff Training & Development

* Data Entry

* Effective written and verbal communication

* Microsoft Office Suites

* Inventory Management

* Conflict Resolution

* Team Building

* Use of multi phone line

* Front Office Management

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Convergys - Charlotte, NC - March 2015 to Present

Responsibilities

Emergency medical dispatch. Provide customer service to OnStar subscribers who are in need of emergency services. Prior to this, working in the subscriber department providing customers with navigation, roadside assistance & any other services OnStar provides

Accomplishments

I received my emergency dispatch training & certificate Skills Used

Excellent customer service. Handling 2 computers & 1 phone with a high volume of calls. Documenting every call.

School Bus Driver

First Student - Syracuse, NY - 2014 to 2015

No points, restrictions or accidents during employment

* Ensures the safety and well-being of children and adults being transported to and from the program and on field trips

* Completes a comprehensive written inspection of the bus daily, reporting any conditions of concern to the Director, or delegated staff person, before transporting children

* Ensures that the communication device (e.g. two-way radio, cellular phone) is in proper working order before each trip

* Operates bus in such a way that road and safety regulations are always followed; reports any traffic violations to the Director immediately

* With the assistance of Bus Aides, ensures all children are in age appropriate child safety restraints at all times during transportation

* Follows procedures to guarantee no child is left alone on bus without adult supervision at any time, including insuring all children have departed bus at the end of all bus routes (morning, evening and during field trips or other special trips)

* In the event of an accident, assures that medical emergency procedures are followed; completes a written accident report as required by delegate's procedure and other authorities Certified Dental Assistant

Dr. Bernadine Martin Family Dentistry - Syracuse, NY - 2013 to 2013 2013

* Successfully completed internship program and was hired on full-time as dental assistant after two weeks

* Greets patients in waiting area and escorts patients to the operatory

* Assists the dentist in the administration of treatment of full mouth series of digital x-rays, alginate impressions, temporary, crowns, bleaching trays, pouring models

* Promotes an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, questioning patients to ascertain home care status, instructing patients in techniques of flossing and brushing in accordance with protocol

* Maintain a sterile and neat working environment according to current infection control procedures and OSHA/ CDC compliant sterilization procedures

* Review the health history, create/audits chart entries along with scheduling; using the Softdent and Dentrix systems

OB Scrub Tech/Nursing Assistant

Upstate University at Community General Hospital - Syracuse, NY - 2002 to 2012 Promoted to OB Scrub Technician after 2 year of employment

* Assisted in operating room and labor & deliver room with: Delivery, Caesarean section, Hysterectomy, and Dilation & Curettage procedures

* Processes therapeutic and diagnostic orders

* Ensure accurate maintenance of the patient's medical record along with confidentially and compliance according to State and Federal regulations

* Provides general patient care duties that are specific to the patient population served, under the direction by the Team Leader

* Participates in the Admission/Discharge/Transfer process of all patients under the guidance of the Registered Nurse, or designee

* Perform tasks related to meeting the nutritional needs of the patient

* Contribute to the patient plan of care through the documentation and/or communication of patient needs, problems and outcomes to other health care providers

* Perform tasks related to maintaining the integrity of patient care standards and efficient unit operations EDUCATION

Dental Assistant

Ocm boces - Syracuse, NY

2012 to 2013

Nursing Assistant

SUNY Educational Opportunity Center

2000

CERTIFICATIONS

Driver's License

August 2024

State NC

Emergency medical dispatch

August 2015 to August 2017

Certified Dental Assistant

July 2013 to May 2016

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