Sales Customer Service
Resume:
Jordy Bookal
*********@*****.***
Experience
August 2013 - PRESENT
Anthropologie, New York, NY – Receiving Supervisor
• Managing stock-to-sales processes of retail store with a yearly volume of 13 million dollars. Receiving all shipment, flash processing, security tagging, and preparing product for floor placement. Ensuring all deliveries are processed and placed within 24 hours.
• Communicates all in transit shipment information to the visual and all leadership team members. Maintaining an efficient and well-organized stockroom ensuring accessibility to employees. Facilitating the restock process to continually maintain store stock levels. Demonstrates loss prevention awareness through assisting in cycle counts, markdowns, and transfers. Oversees all UPS, EDI, FEDEX, International deliveries and product transfers/RTVs .
• Collaborates with the team during meetings to deliver information regarding shipment, restock, and back of house organization. Administering performance appraisals and conducting verbal and written touch-bases. Ensuring that all coaching and counseling is done in a consistent and timely manner.
November 2014 – June 2016
T- Mobile, Brooklyn, NY – Store Operations/Sales Representative
• Responsible for mobile product sales, customer service and inventory knowledge. Using demos to train and educate customers on all new devices. Meeting and exceeding all sales goals, monitoring KPI, UPT and conversions goals.
• Received all incoming shipments, unpacked received orders and placed product in correct location either on the sales floor or in the inventory room. Processed all shipments out to return centers on required days and processed additional shipments to stores and return centers throughout the week as needed. Kept all inventory paper records required for store audits. Assisted with merchandising updates, prepared demo phones for display on the sales floor, provided feedback to store managers on gaps in processes and areas of store opportunity.
• Supported team members by completing store operations such as: assisting with physical inventory counts, keeping inventory storage clean and organized so that product can be found quickly and easily.
• Responsible for staying current on T-Mobiles web based resources and instructor led trainings, maintaining a neat, clean, organized store environment at all times. Assisting in setting-up, refreshing and clearing the stores visual displays and interactive devices. Knowing and using the store systems to support store operations, including but not limited to SAP, EDI and other operations.
October 2009 – August 2013
Forever21, Brooklyn, NY – Asst Stock Manager
• 3+ million in yearly volume.
• Responsible for driving sales by managing the execution of shipment processing of replenishment, signage, and markdown procedures.
• Performed audits and transferred damaged or defective merchandise and re-ticketing according to company guidelines.
• Communicated daily goals and priorities to associates, redirecting activities as needed to achieve productivity standards.
• Provided training, coaching and feedback to the Stock team. Created development plans directed at performance and employee growth.
• Support efforts to reduce in-store shrink activity through education, awareness, and compliance. Monitored daily payroll planner, adjusted schedules accordingly, and completed register audits as necessary.
Education/Certifications
1999- 2000
Granville Training School: Jamaica, WI – Electrical Installation
1999-1997
Ruseas High School of Science and Technology: Jamaica, WI – College Preparatory
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