Executive/Administrative Assistant

RENATE ELLERBRAKE, St. Petersburg, Florida *****,727-***-****

*******@*****.***, www.linkedin.com/in/renate-ellerbrake

SUMMARY:

A trustworthy and responsible professional with extensive experience in compliance, license applications/transfers/renewals, state examinations and audits, risk analysis and management, credit analyses, interdepartmental communications and team leadership. Extensive expertise in ensuring compliance with all state, county, and city ordinances’ licensing requirements and submission deadlines for mortgage lending and restaurant industries. Leverages strong interpersonal and organizational skills to collaborate with external and internal customers, train and lead teams of licensing specialists, and meet or exceed organizational performance goals.

EXPERIENCE:

BLOOMIN’ BRANDS INC., Tampa

Licensing/Compliance Specialist/Legal Department, 2013-2016 Ensured compliance of 1450 restaurants in specific geographic location with all state and local licensing requirements for liquor, health, business, and other locale specific licenses. Corresponded with restaurant managers on all licensing matters. Completed annual report filings for restaurant performance to state and local agencies. Submitted new-hire and termination reports of food handlers/managers to state agencies, as well as monitored their compliance with initial and continued education. Submitted license renewals to geographic locations assigned.

Increased the usage of online filings and payments by phone to reduce processing time for multiple departments, reducing FedEx shipping expenses by 30%.

Resolved problems with restaurant alarm permit renewals due to high volume of false alarms by setting up new emergency contact updating routines between alarm monitoring companies and local agencies. Arranged redirecting of all alarm invoices from restaurants to corporate office. Negotiated reduction of fines and implemented procedure for payments online or via phone. Reduced processing time and fine payments by 45%.

MORTGAGE INVESTORS CORPORATION, Saint Petersburg

Executive Assistant to the VP of Compliance/Licensing Specialist/Compliance Department, 2010-2013

Cleared new loan originator applicants for hire and assisted in transfer of existing loan originator licenses; facilitated renewals of existing loan originator licenses, as well as obtaining and maintaining branch licenses. Corresponded with loan originators and branch managers on all licensing matters. Completed local city/business license applications as required for new branch offices. Provided support with state examinations and audits.

Reviewed loan originator applications of unlicensed applicants, specifically criminal background results and credit histories. Provided state-specific licensing rules advice and drafted customized letters of explanations if required. Contacted state regulatory agencies to discuss probability of license approvals. Avoided submissions of applications when probability of approval was low, saving the corporation approximately 30% of licensing expenses for applicant licensing fees and customized assistance in the licensing process.

Negotiated reduced rates for continuing education for loan originators with vendors in all states, and arranged company’s online access to monitor progress, reducing the company’s continuing education expenses by 35%

APEX LENDING INC., Largo

Licensing Manager, 2008-2009

Supervised and trained team of licensing specialists filing loan originator and branch licensing application for multiple states. Filed mortgage lender/broker license renewals and annual reports with state banking departments and secretary of states for multiple states. Appointed as contact for conference of state bank supervisors (CSBS) state licensing database.

Implemented a system to track renewal filing deadlines and predict work load for team members to maximize efficiency.

Negotiated reduced rates for initial and continued education for loan originators in all states and arranged company’s online access to monitor progress. This reduced the individual originators education expenses by 35%.

BANK OF AMERICA/CLD MORTGAGE LENDER ADMINISTRATION, Tampa Credit Analyst/Annual Recertification of Partners (Mortgage Lenders/Brokers), 2007-2008

Analyzed partner company’s risk concerns, negative changes in financial structure, ownership changes, regulatory/licensing issues and unresolved legal/licensing issues by utilizing LexisNexis, MARI, FindLaw, and mortgage-industry related websites. Reported negative due diligence findings on company to legal department.

Established a research tool to access each state’s mortgage industry-related search function on their licensing website reducing processing time for each of the department’s analysts by 20%.

Assisted in assigning the re-certification packages in accordance with analysts’ experience to minimize processing times.

CHALLENGE FINANCIAL INVESTORS CORPORATION/DBA CFIC HOME MORTGAGE, Saint Petersburg Licensing Manager, 2006-2007

Supervised and trained team of licensing specialists filing loan originator and branch licensing application for 48 states. Filed mortgage lender/broker license renewals and annual reports with state banking departments and secretary of states for 48 States. Contact for conference of state bank supervisors (CSBS) state licensing database.

Previous experience in the following areas in addition to the current resume:

Mortgage Lender:

- Executive Assistant to VP of Compliance – monitored compliance updates with all Federal & State Banking Regulations & implemented state-specific mortgage disclosure forms

PEO (Professional Employer Organization):

- Executive Assistant to COO – implemented a system to track client’s payroll deadlines and frequency

- Benefits Administrator - assisted in Health Insurance enrollments and claims resolution, Certificate of Coverage for Workers Compensation insurance

CPA Office:

- Client Support - assisted in resolving accounting issues with the IRS for German-speaking clients

Department of Defense/US Army/Germany:

- Project Manager - liaison between the military administration (5th Corps Frankfurt) and German contractors for repairs and maintenance projects of housing, schools and hospital facilities in the Wiesbaden Area.

Alternative position titles:

Executive Assistant

Human Resource Coordinator, Human Resource Analyst, Compliance Generalist, Compliance Coordinator, Compliance Analyst, Compliance Manager Licensing Generalist, Licensing Coordinator, Licensing Analyst, Licensing Specialist, Licensing Manager

CERTIFICATION: Florida Notary Public ID: 994998, Certificate: FF 182562

Bilingual: German

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