Customer Service Management

Supply Chain & Operations

Multi-Site Operations Inventory Management Process Design Budgeting & Analysis Strategy to Action Open Communication Highest Work Ethic Vendor Management Operational Turnaround

Having 14+ years of diverse experience as a multi-talented operations, sales, and logistics professional, I have a unique advantage in leading your organization to success. As a proven leader and team player with a hands-on approach, I bring the best practices in process improvement along with the ability to work within a shoestring budget. I inspire team members by modeling leadership and responsibility in my commitment to excellence coupled with highly effective performance management.

Innovative Process Implementation & Improvement

Performance Management with Impressive Results

Relationship Development with a Bottom Line Impact

Key Skills: Dynamic leader, mentor, and collaborator at all organizational levels Experienced trainer Skilled negotiator Thrives in versatile competitive environment Quickly adapts in challenging environments with a passion for success.

M.S. in Global Supply Chain Management, University of Southern California, Los Angeles, CA. (Dec 2016)

B.A. in Operations Management & Analysis, Ashford University, Clinton, IA.

Selected Accomplishments

Process Implementation & Improvement – Entered a noncompliant operation. Revamped outdated operating procedures, implemented recurring training, and corrected outstanding violations to bring into OSHA compliance. Analyzed and improved asset delivery time by 30% utilizing lean six sigma methodologies. Redesigned layout and location of customer service to gain more exposure leading to increased traffic and revenue generation.

Performance Management – Conducted monthly and cyclic inventory audits locating assets which led to increased warehouse inventory accuracy rate from 89.6% to 99.1%. Re-negotiated 5 existing contractual agreements for annual saving of $44K. Created 200+ financial transactions records and corrected 42 financial reconciliation discrepancies.

Relationship Development – Led, hired, trained, and managed a multi-functional team of 21 winning people’s confidence through genuine relationship building. Became top sales consultant twice consecutively within 3 months generating a profit of $122K. Transformed negative relationships with vendors which led to the alleviation of various late fees and strategic partnerships developed for expanded services.

Career Summary

Asset Manager, Insight Global, New Orleans, LA, 2016 – Present.

Sales Consultant, Best Chevrolet, Kenner, LA, 2015 – 2015.

Director of Operations, Simon Property Group, Ridgeland, MS, 2013 – 2015.

Materials Management, Jacobs Technology, New Orleans, LA, 2012 – 2013.

Logistics Specialist, U.S. Naval Reserves, New Orleans, LA, 2011 – 2013.

Logistics Specialist, U.S. Navy, Yokosuka, Japan, 2001 – 2011.

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