Customer Service Manager

Location:

Miami, FL

Salary:

$12.00

Posted:

August 27, 2016

Contact this candidate

Resume:

Priscilla Rendini

*** ***** ******* ******

Altamonte Springs, FL 32714

305-***-****

************@*****.***

Objective:

A courteous, polite and multi-lingual hotel receptionist who is highly efficient and has excellent organizational skills. Possessing a good team work ethic, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximize sales opportunities at all times. A quick learner who can absorb and apply new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests. Keen to find a suitable position within an ambitious hotel where I will be able to continue to increase my work experience & develop my abilities.

Employment History:

10/2012 – 11/2015 Ramada Inn – Altamonte Springs, FL

Front Desk Receptionist

Responsible for providing a friendly welcome and high-quality service over the phone to guests arriving at the hotel.

Constantly portraying a highly professional image of the hotel and paying particular attention to guest satisfaction and efficiency.

Assisting guests with late arrivals and assisting with early check-outs.

Check out departing guests using the hotel’s accounting system.

Taking payment from guests in the form of cash and/or credit cards.

Answering telephone inquiries promptly and professionally while operating switchboard.

Being a point of contact for guests should they have any inquiries.

Arranging for brief tours of the hotels rooms and facilities.

Dealing with and resolving customer complaints.

Managing group bookings for conferencing, the restaurant and accommodation.

Keeping up to date on all hotel products, services, pricing and promotional offers.

Provide information about the hotel in person and via telephone.

Ensuring all relevant paperwork and work duties has been completed to ensure an informative change over at the end of my shift.

2004 – 2011 Hammocks Community Association – Miami, FL

Member Service Host

Worked 3 different recreational facilities servicing over 20,000 residents.

Trained all new employees in department policies and procedures.

Greeted and signed in residents in both paper and computerized logs while verifying there residence identification.

Generated daily maintenance reports for any and all items that need maintenance.

Organized and filed department related documentation for Pubic Safety manager.

Answered and responded to all incoming calls and relayed all department related issues to the corresponding association department.

Conducted hourly cleaning, furniture and equipment checks.

Translated all residential and inter department related memos/correspondence from English to Spanish.

Worked several holiday related special events like haunted houses, Easter egg hunts and 4th of July celebrations which services over 10,000 guests in a 4 to 5 hour period.

Assisted hundreds of residents on a daily basis with any and all customer related services.

Education:

Continental Academy (Miramar, Fl) 2011

High School Diploma

Graduated with high honors.

Miami-Dade Community Collage (Miami, Fl) 2009

Course Completion of Child Care Facility/Family Day Care Home/Large Family Child Care Home

Course classes involve the following:

Rules and regulations for facility personnel.

Rules and regulations for family child care.

Child abuse and neglect.

Health safety and nutrition.