Ria Catherine Whitehill **** Metrowest Blvd Apt **8; Orlando, Fl 32811

412-***-**** acwbyz@r.postjobfree.com

CAREER SUMMARY

Recognized by management for being dedicated, compassionate, loyal, resilient, meticulous, insightful, and reliable.

Recognized by management for taking initiative and having strong people skills resulting in five Guest Fanatic

Cards from Walt Disney Management

Able to communicate effectively to build relationships with guests, prospective clients, and coworkers

PROFESSIONAL EXPERIENCE

LANE BRYANT ALTAMONTE SPRINGS, FLORIDA

Sales Associate, July 2015-Present

Performed daily department tasks including stocking, creating merchandise displays,

remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing

transactions.

Drove sales through up selling products based on customer's purchases and preferences.

Built rapport with customers by asking probing questions and utilizing effective listening skills

EMBASSY SUITES ORLANDO DOWNTOWN, ORLANDO, FL

Front Desk Agent, September 2015-May 2016

During manager leave of absence, improved guest service scores by 20%

Respond to inquiries pertaining to hotel services, guest registration, and travel directions, or making recommendations

regarding shopping, dining, or entertainment

Promote positive guest relations to all individuals in the hotel

HAMPTON INN & SUITES ALTAMONTE SPRINGS, ALTAMONTE SPRINGS, FL

Front Desk Clerk/ Night Auditor, April 2015-September 2015

Part of a team voted Number One on TripAdvisor

Generate reports outlining room occupancy totals, daily transactions, revenue totals, and other reports for

management and corporate review

Settle credit card charges through batch processing

HAMPTON INN GREENTREE, PITTSBURGH, PA

Front Desk Clerk, March 2014-November 2014

Created a Pittsburgh Walking Tour for guest to see the sights of Pittsburgh.

Handle guest problem resolution to the Hilton set standard

Arranged for shuttle services and assist with other guest transport needs

OnQHiltons property management system certified

PARKHURST DINING, PITTSBURGH, PA

Catering Attendant March 2014- October 2014

Communicated clearly and positively with co-workers and management

Prepared items according to written or verbal orders, working on several different orders simultaneously

Assisted co-workers when needed

Setup food for luncheons, special functions, and meetings for the Bayer Corporation

WALT DISNEY WORLD RESORT, ORLANDO, FLORIDA

Merchandise Hostess, February 2010-January 2012

Delivered daily guest services in high volume area at Epcot

Successfully resolved guest issues in a courteous and professional manner

Managed multiple tasks and worked well under pressure

Worked with multiple departments to ensure quality

EDUCATION

Robert Morris University Moon Township, PA December 2013

Bachelor of Science in Business Administration with a Concentration in Hospitality and Tourism Management

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