Manager Customer Service

J

esse Romo Logistics & Operations Management Specialist

Compliance ~ Process Development ~ Cost Control ~ Team Leadership

Goal-oriented manager with extensive logistics and operations experience within fast-paced warehousing environments, overseeing raw materials and finished goods inventories of up to $120 million. Analytical strategist skilled in successfully increasing output and cutting costs through incorporating effective process improvements. Bilingual (Spanish) communicator focused on building relationships and promoting synergy across work teams to drive positive change, stellar safety performance and enhanced profitability. Areas of Expertise include:

Lean Supply Development

Regulatory Compliance & Auditing

Inventory Maintenance

Process Improvement

Logistics & Operations Software Systems

Volume Distribution

Multiple Deadline Management

Staff Training & Leadership

Budget Management

Experience & Notable Contributions

Experea Healthcare Vista, CA March 2015 - June 2016

West Coast full service disposable medical supply provider with expertise in urology, incontinence, costomy, and advanced wound care supplies

Operation Consultant

Collaborated with operation personnel and department Management.

Evaluate Supply Chain flow for each area which included evaluating process effectiveness by value streaming.

Working knowledge of Receiving, Shipping, Purchasing, Inventory, customer service, and systems EDI, ERP, and WMS.

Evaluated inventory levels raw materials, finish goods, capital equipment, and at risk inventories levels were managed.

Optimize operations increase overall efficiency by using Lean principles, 5s, and Visual factory.

CLEMENT PAPPAS AND COMPANY Ontario, CA 2008 to 2014

Industry leader in production of finest fruit juices, fruit drinks, teas, enhanced waters, and cranberry sauces.

Department Manager, Operations

Developed and implemented warehouse operations process improvements and inventory controls, capitalizing on technological advantages and personnel performance to increase productivity.

Process Development:

Cut $100,000 from inventory level costs by managing rotation and addressing inventory inaccuracies.

Originated new strategies to control costs and increase service in receiving, storage, picking, packing, and shipping operations, resulting in annual detention cost savings of $250,000 and 34% shipping performance improvement.

Independently negotiated raw materials, goods, and third-party shipping costs, lowering overall costs by 10%.

Managed human resource functions, including hiring, supervision, scheduling, and training, as well as safety initiatives resulting in two 900-day periods with no loss time accidents.

Managed equipment maintenance, facility, for day to day operation.

CARDINAL HEALTH CARE Palm Springs, CA 2005 to 2008

A manufacturer and distributor of medical products serving more than 100,000 locations.

Senior Operations Manager

Directed quality, safety, and scheduling operations to improve effectiveness through various stages of production.

Key Roles:

Reduced costs by $1.8 million through collaboration with department leaders to resolve production issues.

Controlled vendor-managed inventory, reducing turns for free stock and catalyzing 25% cost savings on $20,000 monthly expense.

Established employee schedules and ensured strict adherence to safety protocols as related to materials movement, handling, receiving, loading, unloading, transporting, stocking, order fulfillment, and shipping.

LEINER HEALTH PRODUCTS, INC. Carson, CA 1998 to 2005

One of America’s largest manufacturers of vitamins, minerals, herbal nutritional supplements, and generic medications.

Senior Logistics Supervisor

Optimized networks and improved process efficiencies utilizing lean manufacturing practices and ensured compliance with corporate and regulatory policies and procedures. Served as liaison between warehouse staff and leadership.

Contributions:

Analyzed quality and timeliness of work completed and managed inventory accuracy, returns, and damages.

Established corrugated and plastics recycling program, increasing overall recycling throughout facility.

Professional Development & Honors

Certificate, Management Development

UNIVERSITY OF SOUTHERN CALIFORNIA – MARSHALL SCHOOL OF BUSINESS Los Angeles, CA

Associate of Arts

Orange Coast College 1986 Costa Mesa, CA

Training and Certifications:

Lean Six Sigma Manufacturing 5S/Visual Factory Trainer HACCP/SQF Level II/AIB Silliker

OSHA Code of Federal Regulation Leadership Courses (American Management Association)

Hazardous Waste Management Advanced Fire Fighting

United States Navy Expeditionary Medal, Sea Service Ribbon, Honorable Discharge

Contact this candidate