Customer Service Maintenance

Ishmael Faber

**** ********* ******* - ********, ** 28105 - Cell: 704-***-**** - Home: 704-***-**** - ************@******.***

Summary

Self-motivated professional with 15+ years of progressive supervisory experience in all phases of the maintenance industry. Embrace the challenges of achieving goals and accomplishing objectives. Dedicated to identifying and cultivating team members’ skills and talents to improve overall performance and efficiency. Consistently take the lead on projects from inception to completion. Capability to restructure procedures to improve safety, productivity and cost control.

Key Strengths

ₒ Equipment Maintenance and Repair ₒ Microsoft Office Suite

ₒ Customer Service-focused ₒ Project Planning and Management

ₒ Budget and Financial Planning ₒ Troubleshooting and Problem Solving

ₒ Safety and Prevention Management ₒ Multi-site Operations

ₒ Contract Review and Recommendation ₒ Planning and Scheduling

ₒ Cost Control-driven ₒ Vendor Management

Accomplishments

oImplemented a maintenance system procedure for all the HVAC units. Which allowed us to keep accurate records of the work history. Consequently the company benefited from a substantial cost savings with very few HVAC complaints from our residents.

oDesigned, created and coordinated employee training classes for HVAC, Electrical, Plumbing, Appliance Repairs and Pool Care.

oResolved complications of Drainage, Mold Remediation, HVAC System Change and Roof Leaks.

oEstablished valuable relationships with vendors and subcontractors for all maintenance needs for Electrical, Plumbing, Painting, Construction Repairs, Carpet Replacement/Cleaning and Roofing.

oEighty percent of technicians with three years or more experience are promoted to supervisors.

Experience

Service Manager December 2015 to present.

Progress Residential - Charlotte NC, 1300 houses in Charlotte area.

oSupervise service technicians in the field

oManage vendor/contractor - schedule and approve all work

oCoordinate vendor/contractor bids and pricing

oOversee all repairs and work orders, roof repairs, plumbing, electrical, HVAC, and landscaping

oVisit, inspect and resolve all residents requests and complaints

oSchedule on call technicians

oInspect vacant houses for damages and assess charges when necessary

oInspect and approve all make-readies for future residents

oCoordinate and attend resident lock-out with County Sherriff

oManage HVAC vendors for service calls, repairs and systems change out.

Maintenance Supervisor – September 2000 – July 2015

Sentinel Reality Corporation – Charlotte NC

oManage a team of six employees for a property with 528 apartment units, two club houses and two swimming pools

oManage annual operating budget with focus on company cost savings in all arears

oRecruit, hire and train new/current employees in customer service, maintenance and repairs

oCoordinate and complete routine painting of exterior and interior of the property buildings

oCapable of operating and repairing hand and power tools

oFacilitate all inspections of property for Fire Department, Alarm Monitoring and Charlotte Mecklenburg Utilities

oOversees and approve all work orders relating to plumbing, electrical, painting, carpentry, HVAC and pool duties

oInspect vacant apartment for damages and assess charges when necessary

oCoordinate, inspect and approve all make-readies for future residents

oPerform maintenance and repairs of all property appliances

oSchedule on-call technicians for emergency responses

Maintenance Tech/Supervisor – August 1997 – August 2000

Archstone Properties – Charlotte, NC

oWorked on two properties, Cameron Matthews and Reafield Apartments

Service Technician – September 1996 – August 1997

United Dominion Realty Trust – Charlotte, NC

oWorked on three properties, Highland, Summit on the Park and Providence Court Apartments Homes

Education

High School Diploma - Belize City

Belize Technical College - Belize City

oCertified Water Distributing Systems

oCertified HVAC

oCertified R410

oCertified Pool Operator (NPF Nationwide)

oContinuing Education: Grace Hill Courses, Fair Housing, Sexual Harassment, Preventative Maintenance and Mold Remediation

Affiliation

oBoard Member – Hope Worldwide, Charlotte

oAmerican Red Cross Disaster Relief Volunteer

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