Manager Customer Service
Resume:
Eric I Fresnosa
Mayfield Park Residences
Brgy. Sto. Domingo Cainta, Rizal, Phlippines
091******** **********@*****.***
Educational Background: Graduate of BS Management & Industrial Engineering
Mapua Institute of Technology
Work Background: Service Crew (Jollibee Foods Corporation)
1987 - 1990
Manager (Jollibee Foods Corporation)
1990 - 1995
Area Manager (Leslie Corporation)
1995 1996
Branch Sales Manager 1996 - 2004
( Boardwalk Business Ventures Inc.)
Area-Sales Development Manager 2004 - 2010
(Boardwalk Business Ventures Inc.)
Network Support & Development Manager May 2010 May 2015
(Boardwalk Business Ventures Inc.)
Special Projects & Program Manager June 2015 September 2015
(Boardwalk Business Ventures Inc.)
Trainings and seminars:
Customer care Seminar (Service Excellence)
Customer Service Summit
Inter action Management Seminar
Problem Solving Decision Making Analysis
Strategic Planning Workshop
12 P s of Marketing
Corporate Social Responsibility
Image Enhancement Seminar
Financial Literacy Seminar
Paradigm Seminar
7 Habbits of Highly Effective People
Core Competencies: Proficient in MS Office and the Internet
Leadership skills
Conceptualization of Training Modules
Project Management Skills
People Management
Musical Inclination (singer composer)
Personal background: 50 years of age
5 6
160lbs
Married
Filipino
25 years of working experience
God fearing
Affiliations: Couples for Christ Global
Services held Household Head/Unit Head/Chapter Head/Cluster Head
Youth Coordinator/Singles Coordinator/ Resource generation
Music Ministry Head
Family Life Advocate Speaker/Event Planning and Facilitation
Character References:
Mr. Glen Edulian
Branch Sales Manager
Boardwalk Cebu Branch
Mr. Mario Nepomuceno
Full time Pastoral worker
CFC Global Mission Foundation Inc.
I certify that all information provided here with are true and valid
Eric I. Fresnosa
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