Manager Customer Care

CURRICULUM VITAE

Julia Awino Jaoko

Mobile: 052*******

Height:5:8ft

weight:72kg

Email:***************@*****.***

Dubai, U.A.E

Objective:

To offer reputable services and excel in challenging environment, be able to realize my potential and grow professionally.

Work Experience:

• SPA/RECREATION RECEPTIONIST

• Habtoor Grand Beach Resort &SPA,Autograph Collection

• Dec 2013 to present.

• Welcoming the guest to the spa reception

• Receiving incoming and out going calls

• Making treatment and recereation bookings in the system

• selling and upselling of spa products

• updating the booking system and the therapist treatment timings

• Explaining and showing the resort facilities to the guest.

• prepairing of morning and closing reports

• opening of the spa and the recreation facillities

• Guest Relations Officer

• Ole Serene Hotel

• Nairobi, Kenya

• Feb 2012 to March 2013

• Greeting and welcoming guest at the lobby.

• Preparing and serving welcoming drinks.

• Ensuring all the reserved rooms have proper amenities

• Following up guest complains and solving it accordingly.

• Making courtesy calls

• Explaining the hotel facilities to the guest.

• Receptionist

• Big Five Safari

• Nairobi, Kenya

• March to December 2011

• Receiving incoming calls

• Arranging of events and meetings

• Receiving cash and issuing receipts.

• Handle guest complains.

• Preparing upcoming promotions and updating the company website Educational Background

Graffins College

Diploma in Air Travel Operation (consultancy Level) July 2008- Dec

Graffins College

Diploma in Air Travel Operation (foundation Level) Jan 2008- July 2008

East Africa Institute of information’s Studies.

Certificate in Computers Applications

Mar 2009- June

Parklands Arya Girls high School

Kenya Certificate of Secondary Education

2003 – 2006

• Personal Information:

• Date of Birth 25-10-1986

• Gender Female

• Nationality Kenyan

• Marital Status Single

• Languages English, Swahili

• Visa Status Transferable

•

• References:

• Sandra Glurjidze

• Executive Club Lounge Manager

• Habtoor Grand Beach Resort & Spa,Autograph Collection .

• Mobile: +971-**-*******

•

• Jeffery Lagao

• Assistant Recreation Manager

• Habtoor Grand Beach Resort & Spa, Autograph collection.

• Mobile: +971-**-*******

Contact this candidate