BRETT H. MCCARTER, PMP

512-***-**** • acwbm1@r.postjobfree.com • https://www.linkedin.com/in/brettmccarter • Round Rock, TX 78681

PROFESSIONAL SUMMARY

Certified PMP Engineering & Project Manager with over 20 years experience in manufacturing environments; adept at metric/content preparation for executives; customer support; process improvement; recognized for efficiency.

Key skills include:

Project Management

Product Management

MS Office & Excel

Customer Experience

Quoting, Bids & Proposals

Personnel Management

Customer Service & Support

Process Development

Policies & Procedures

Change Management

ROI Calculations

Technical Support

CAREER HIGHLIGHTS

Reduced production line downtime for a $150 million (sales) gas delivery manufacturing company. Analyzed gas delivery system engineering design defect trends to improve the design process. Reduced manufacturing-found engineering defects from two to less than 0.1 per system over a few years and, subsequently, lowered engineering and manufacturing operating costs.

Reduced incoming customer specification errors from 80% to less than 20% in four months, removing a significant order process bottleneck. Evaluated hundreds specification errors, educated customers on the errors, standardized specification requirements and created documents to assist customer account managers in successful specification generation.

Prepared, analyzed, and presented monthly engineering quality metrics to site-wide management monthly quality review. Queried and analyzed data from multiple databases, calculated performance measures, determined issue root causes, implemented corrective actions, and summarized results for executive review.

WORK EXPERIENCE

NATIONAL OILWELL VARCO - Cedar Park, TX (2011-2016)

Sales Engineering Project Manager

Delivered over $100 million annual revenue through cradle to grave project management of domestic and international orders. Daily tasks included accurately interpreting customer specifications, formulating commercially and technically appropriate customer quotes and proposals, managing orders in ERP System (Oracle/JDE), accurately and efficiently allocating inventory and manufacturing resources, and ensuring product delivery per customer requirements.

Established sales data requirements and validated incoming information (including POs, technical requirements, incoterms/export compliance, letters of credit) to ensure successful manufacture, test and delivery of drilling instrumentation orders.

Developed reports and tracking tools to increase order entry accuracy and visibility. Improved both access to order status and real time communication throughout complete order cycle, increasing customer confidence.

Documented processes and conducted data validation to ensure successful transition of ERP systems (Oracle to JD Edwards).

Customer Loyalty Experience Specialist

Developed new and refined existing processes to enhance customer retention and loyalty. Engaged cross-functional teams, including sales, operations, training, accounting, and human resources, applying strong leadership skills to create a shared customer-centric vision. Developed project team-specific improvement plans and performance metrics to assess impact on customer loyalty.

Improved NOV Division Net Promoter Score (NPS) from the 40s to the 70s over one year. Assessed customer loyalty monthly and annually from rig personnel up through executive management. Gathered and responded to customer experience feedback about NOV IMO (Instrumentation, Monitoring & Optimization) Division.

Brett H. McCarter, PMP, page 2 of 2

512-***-**** • acwbm1@r.postjobfree.com • https://www.linkedin.com/in/brettmccarter • Round Rock, TX 78681

CELERITY, INC. - Austin, TX (1999-2009)

Engineering Project Manager

Managed team of Design, Configuration and Sustaining Engineers. Assigned design projects, created supporting processes and quality checks, and interfaced with customers to resolve specification discrepancies.

Generated quality and on-time delivery metrics and presented to monthly management team quality review.

Prepared & analyzed ROI metrics, enabling leadership to make an informed decision on a project that required 10 years of product life to realize payback.

CES Engineer

Designed and configured custom gas delivery systems using AutoCAD 2000, including assembly drawings, piece part drawings, and supporting schematics.

Configured bills of materials and released Engineering Change Orders (ECOs) for upload into Oracle.

Recognized for efficiency in gas panel design by executive leadership for releasing over 2x the number of designs per quarter as the next closest engineer with a minimum of floor issues.

DTM CORPORATION - Austin, TX (1998-1999)

Application Engineer

Secured millions in prototyping machine sales revenue and service contracts to large corporations by fabricating benchmark prototype parts, demonstrating machine use and explaining resulting customer time and cost savings.

Provided on-site training to new users and application support to installed customer base.

Provided company tours and product demonstrations to assist Account Managers in securing sales.

SYNCRO VAC, INC. - Elgin, TX (1997-1998)

Senior Engineer

Designed, specified, quoted and project managed semiconductor equipment assemblies for high tech customers, using customer-provided bills of materials, drawings, and test procedures.

Coordinated procurement and inspection of incoming materials as well as assembly, testing, packaging and first article inspection (FAI) of final product.

Secured market share of gas delivery assembly for semiconductor equipment manufacturer as project leader. Managed entire process, from drawing review through successful installation and test of assembly at customer site, securing customer contract for Syncro Vac.

APPLIED MATERIALS, INC. - Austin, TX (1994-1997)

Supplier Quality Engineer

Managed relationships with suppliers of all gas delivery system commodities.

Reduced vendor-fault discrepant material reports (DMRs) by 50% over one year through root cause analysis and corrective actions with vendors.

Reduced cycle time of DMR disposition from weeks to 48 hours through process improvements.

EDUCATION & CERTIFICATIONS

Bachelor of Science (B.S.) Degree in Physics, Texas A&M University (College Station, TX)

PMI Certified Project Management Professional (PMP)

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