RICA GAIL R. DE GUZMAN CELLPHONE/ TEL #: ***-

***-****

**** ********** ****** **, ******* AB T1Y5V1 E-MAIL ADDRESS:

acwbb9@r.postjobfree.com

Birth date: October 07, 1990

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Over 5 years of experience as a Service Crew in Jollibee GuaGua, Pampanga, Philippines

Strong background in food handling services and proper dealing with customers

Ability to organize, prioritize and work under extreme work pressure and heavy workload

Proven relationship-builder with unsurpassed interpersonal skills

Professional communication skills include fluency in English and Tagalog

Computer skills include: - MS Word -MS PowerPoint -Internet / E-mail

EMPLOYMENT HISTORY:

Sandwich Artist and Food Counter Attendant June 2, 2014 -

Present

(Subway Sunridge Mall)

2525 36th Street NE, #F114 Calgary, T1Y5T4 Tel: 403-***-**** Fax: 403-***-****

Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.

Demonstrates a complete understanding of menu items and explains them to guests accurately.

Uses point of Sale system/cash register to record the order and compute the amount of bill. Collects

payment from guests and makes change.

Prepares food neatly, according to formula, and in timely manner.

Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the

shift. Cleans and maintains all areas of the restaurant to promote a clean image.

Understands and adheres to all quality standards, formulas and procedures as outlined in the

SUBWAY Operation Manual. Performs light paperwork duties as assigned.

Service Crew October 2011-

April 2014

(Jollibee Express Delivery Service Cashier/Caller/Assembler) Jollibee GuaGua

Fusion Integrated Service Cooperative, 2nd Floor Argo Building, 574 Edsa Cor.P.Tuazon, Brgy. Socorro

Cubao Quezon City, Philippines

Attends to customers orders received through telephone calls and serves through delivery service.

Ensures completeness and quality during transportation of the food delivery.

Responsible in doing Delivery Serving Time Form to know if the rider will meet 30 minutes

guaranteed Serving Time.

Responsible in cleaning the delivery service area, sanitizing assembly table, telephones, motorcycles

and especially thermal bags.

Responsible for the dispatching where in determining the route of the delivery to know the landmarks

and remarks of the address of the delivery.

Prepares condiments such as ketchup, tissue, spoon, and fork, plastic bags and etc.

Checks the equipments such as telephone, POS terminals, thermal papers and specially rider must

check their motorcycles during opening and closing shift to ensure the good working condition and

fast delivery service.

Service Crew (Cashier) Jollibee GuaGua October 2009- September

2011

Generation One Resources Service and Multi Purpose Cooperative, 2 nd Floor ARCS 2 Sycamore Bldg.

Buencamino St. Alabang Muntinlupa City, Philippines

Greets the customers courteously and with a smile. Responsible in receiving payment by cash and

make change if necessary.

Takes orders accurately. Selects food items from serving or storage areas and place them in dishes, on

serving trays or in takeout bags.

Assembles food orders such as dispenses beverages and sundaes.

Helps in bulk order deliveries, packs food and utensils for food preparation in establishments

designated by the customers.

Cleans, sanitizes customers area and restocks condiments if necessary.

Serves customers in eating places to specialize fast service and customers satisfaction.

EDUCATION:

Tertiary Level

Information Technology School Year

2007-2009

Megabyte Colleges of Science and Technology, GuaGua Pampanga, Philippines

Hotel and Restaurant Management School Year

2006-2007

GuaGua National Colleges, GuaGua Pampanga, Philippines

Secondary Level School Year

2002-2006

Guagua National Colleges, Sta. Filomena, GuaGua Pampanga, Philippines

Primary Level School Year

1996-2002

Dila Dila Elementary School, Dila Dila Sta. Rita Pampanga, Philippines

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