Customer Service Representative
Resume:
Maya Boyd
Hampton, GA *****
678-***-**** cell
****.******@*****.***
Objective:
To obtain a position utilizing, my Customer Service Experience.
Skills: Microsoft Software; Type 55 wpm.
Education: September 2012- Present Strayer University Morrow, GA Major: Criminal Justice
Work Experience:
September 2014- Present G4S Secure Solutions Lithia Springs, GA
Custom Protection Security Officer
●A Perform security patrols of designated areas on foot or in vehicle
●Watch for irregular or unusual conditions that may create security
Concerns or safety hazards.
●Sound alarms or calls police or fire department in case of fire or
Presence of unauthorized persons.
●Warn violators of rule infractions, such as loitering, smoking or
Carrying forbidden articles.
●Permit authorized persons to enter property and monitors entrances
And exits.
●Observe departing personnel to protect against theft of company
Property and ensures that authorized removal of property is conducted within
Appropriate client requirements
●Investigate and prepare reports on accidents, incidents, and
Suspicious activities.
●Maintains written logs as required by the post
Provide assistance to customers, employees and visitors in a
Courteous and professional manner.
March 2014- September 2014 Valor Security Decatur, GA
Security Officer
●Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
●Answer alarms and investigate disturbances.
●Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
●Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
●Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
September 2010-May 2013 Fulton County Sheriff Atlanta, GA
Detention Officer
●Supervise and control inmate behavior during the operation of the detention center; or restrain by force if necessary, using handcuffs and other restraints.
●Maintain control over inmates by always being aware of their location and documenting such.
●Transport or escort inmates (hostile, aggressive, passive, etc.) using handcuffs and other approved restraints in accordance to policy and procedure.
●Observe and control visitors and inmates prior to, during and after visits.
●Communicate effectively and coherently with other staff or inmates with approved facility communication devices including the telephone system, intercom system, and portable or base radios; demonstrate effective communicative skills with inmates, public and staff.
July 2006-August 2010 Delta Global/Menzies Atlanta, GA
Customer Service Agent
●Verify passengers documentation based on custom regulations.
●Assist passengers in a friendly manner while ensuring the safety and security of each person.
●Provide passengers with information in response to all inquiries about products or services.
●Resolve customer complaints, providing a high level of quality customer service.
April 2003-June 2006 Queens Long Island Medical Group Richmond Hill, NY
Customer Service Representative
●Prepared patient charts.
●Submit claims to insurance.
●Coordinated patient appointments in a friendly efficient manner
●Perform data entry and processing.
●Knowledge of computer application software that assists doctors in processing reports, memos and specialized documents.
●Ensure patient records are routinely updated through the establishment of records maintenance
●Switchboard operator
Attributes:
Dependable. Professional. Enthusiastic team player.
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