Customer Service Social Media

Victoria Searle

***-*** *********** ****

Mount Hope, ON L0R1W0

Phone: 905-***-**** Cell: 905-***-****

Qualifications & Skills

• Excellent communication skills, graduated Advance Broadcasting Television Media Communications Diploma • Smart Serve Certified

• Exceptional customer service skills.

• Proficient in Computer Programs, Word, Power Point, Office and Media Programs as well as Research skills

• Able to be organized, motivate other and be motivated, detail oriented with strong interpersonal skill,

WOO (Winning others Over)

• Ability to multi-task, work independently or within a team, reliable, punctual, hard working and eager to learn

• Able to demonstrate excellent conflict management skills taking control of any situation that arises

Core Competencies / Personal Qualities

• Able to work glowing in a team environment

• Excellent communicator, able to cooperate well with people from a wide range of cultures

• Realistic, dependable and responsible

• Customer – focused approach

• Caring, service oriented and friendly

Work Experience:

Corus Entertainment – Reception 2014- Current:

• Work Front Desk Reception, answer and direct incoming calls, greet visitors

• Receive mail and contact the correct

• Open and close Reception area as well as secure building upon departure

• Prepare Invoices

• Interacting 24/7 with customers, clients and fans of the station.

• Organizing Staff Luncheons and Meetings

• Supporting and helping any staff within the office including the Sales Department, Promotions Department, Creative Department, Live Broadcast department and Program Directors/Managers.

Corus Entertainment –Promotional Events Team May 2013 - 2014

• Support the Promotions department on site and in the office

• Being the face of Corus, interact with listeners and clients

• Meet client obligations, as directed by Sales and Programming via Promotions Director and Coordinator

• Able to act quickly within demanding conflicts take control of any situation that arises

• Distribute product samples; meet and greet clients and public

• Update social media with event details

• Track all events, save screenshots of social media mentions, save all photos in folder and assist with wrap report

• Ensure all display items are put away and accounted for after every event

• Set up and tear down of events in keeping with Corus standards and brand.

• Ensure we have enough supplies in advance to meet the needs of the promotional events

• Take Picture and videos of events, with upload on respective stations.

Intertrain – Buster The Bus School Safety Teacher

• Memorize and Learn Slides to present at Ontario Schools

• set up and take down of all equipment for the bus safety show

• interact with children, during and after the show

• connect with teachers, office staff and principals of Ontario school

• complete Training at the Ministry of Ontario School Transportation

• Understand each child learns in their own unique way and adapt quickly to that process

CTS Internship

• Worked with the Check Your Focus CTS Group

• Present and Act in Youtube Videos

• Edited videos and promoted the group via social media.

• Created in-depth characters profiles for an up and coming CTS T.V Show.

• Scripts writing and created online Character Profiles

Host (Babble On Pop T.V) Social Media Director 2011 to 2013

• Interviewed Artists on Camera for Babble on Pop TV on site

• Prepared questions by researching prior to conducting interviews, as well as contacting fans for fan questions

• Set up interviews with Bands, Managers and Record Labels as well as coordinate dates and times for Babble on Pop T.V to conduct interview.

• Keeping up to date content and interacting via Twitter and Facebook

Doublelife Entertainment CEO

• creating a successful Advertising Campaign

• Meet with New Clients

• Process Payments

• design new graphics

• Organise and present children’s parties/ events

• Market Company via online resources and volunteer work

• maintain any last minute changes to maintain a smooth operation

• Able to maintain a crowd of at least 50 people

Much Music (Live Crew Correspondent) October 2009 to 2011

• Web-cam Correspondent for Much Music

• Prepared computer program and web-cam for TV

• Interviewed artist on Much Music, via Web-cam

• Discussed with Much Music staff about current television shows

• Researched artist background and announced Much Music Video Award (MMVA) Nomination live in studio

• Keep up to date with current knowledge of all Broadcast news and programs

Macro Real Investment (Trainee General Assistant) October 2007 to June 2008

• Greet and Register Guest using computer program

• Process payment, take and transfer calls, filing, and general office administration

Education:

• Mohawk College Broadcasting Television Media Communications - Advanced Diploma Program Graduate

• Ontario School Diploma with Hamilton District High School Graduate

Volunteer Work

• Fundraiser for the Ayshire Hospice, Ayr, Scotland

• Assisted with the Can Skate program at Firestone Arena, Ancaster, ON.

• Participate in Miss Teen Alberta 2008, in Calgary AB.

• Volunteered in local events to promote Teens of today along with interviews with local radio.

• Much Music Live Crew Correspondent

• Mohawk College - T.V Broadcasting – Announced Information on the T.V for new students

Interests/Activities and Hobbies

• Movie Extra (My Father and the Man in Black, Bomb Girls)

• Music Video Extra (These Kids Wear Crowns, Billy Talent, Simple Plan, Down with Webster)

• Teaching myself guitar, listening to music, baking, interacting with friends and family,

Skating, Double Black Diamond Skiing, Swimming, Dancing, Writing, Art and Crafts and Planning Events

Contact this candidate