Customer Service Sales

Rodney R. Anderson Sr.

*** ********* *****, *********, ** 21037

Phone 336-***-****

*****************@*****.***

Personal Summary:

Provided exceptional Service at Baltimore Gas Electric’s Customer Call Center

Received 7 Distinctive Customer Service awards for exceeding BGE customer’s expectations.

Exceled in listening to customers’ needs, in most cases provided a positive resolution to their problem.

Over 5 years of automotive sales and leasing experience for Honda.

Attained Honda’s President’s award three times and Sales Leadership Council’s silver award twice

Extensive security management experience while managing a force of 65 officers and campus property.

United States Army/Operation Desert Storm veteran of 12 years and worked as an administrative specialist while serving

EXPERIENCE:

Customer Service Representative July 2015 – July 2016

Baltimore Gas Electric Baltimore, MD

Responded to telephone inquiries about the customer’s service, the status of their account, billing questions, and scheduled maintenance.

Provided payment solutions as well as offered programs that would assist the customer with their bill and ways to conserve energy.

Effectively resolved collection calls, including billing disputes, payoff balances, and reconnecting

service manually for the customer.

Listened to the customer’s needs and then suggested the proper solution to ensure the customer’s

needs were met.

Processed emergency calls for gas and electric emergencies to ensure a quick response from emergency responders and BGE while advising the customer of the proper precautions until emergency personnel arrived.

Utilized BGE computer systems, as well as all associated computer software to resolve all customer collection, billing and emergency contact with the customer

Sales and Leasing Representative July 2014-December 2014

Vann York Honda High Point, NC

Assisted customers with their automotive buying and leasing needs while interacting with management to locate the right product for the customer.

Demonstrated and provided the customer with knowledge of the Honda automotive products.

Managed administrative functions that included guiding customer through the application and finance process and choosing the best payment and assisted the customer with insurance.

Full Time Student January 2014-July 2014

Guilford Technical Community College, Jamestown, NC

Part-time Security Officer September 2013-July 2014

ERMC Security Greensboro, NC

Primary responsibility was to patrol offsite buildings regularly.

Checked doors to ensure they were secure as well as the buildings.

Assisted other officers if any property was found unsecure.

Assisted customers with as their needs required i.e. securing their business and assisting with access.

Responded to fire alarms and assist where needed.

Reported all unsecured stores and buildings and assisted the police officials as needed.

Captain, Field Operations Manager July 2012-September 2013

High Point University High Point, NC

oPrimary responsibility for implementation of University security plan on 24 hours a day/seven days a week basis, including determining deployment and shift activities of security personnel, determining appropriate security responses to incidents, designing and leading campus watch initiatives, monitoring and protecting facilities and assets, reporting on incidents, investigating incidents and following through with law enforcement authorities, managing the campus during emergency situations, and monitoring the campus during inclement weather or other periods when the University is closed.

oIdentified and eliminated, through monitoring and campus patrols, possible security-related hazards and situations. Determined if adjustments were needed in personnel deployment plan.

oAssisted in the development, management and execution of the University’s emergency response and evacuation plan in fire incidents, bomb threats, hazardous materials incidents, natural disasters, inclement weather, infrastructure failures, and acts of terror.

oEvaluation of the operation of security devices and equipment at the campus and ensures appropriate repairs are made.

oDeveloped procedures and requirements for properly providing security services at the campus.

oSupervision of 50+ officers, dispatchers and contract personnel, including scheduling, assigning work, determining deployment, ensuring substitute coverage for absences and monitoring performance; responsibility for hiring, termination and training.

oProvided training for faculty and staff on security-related issues.

oCoordination of access to campus buildings and classrooms.

oProvided information to students, faculty, staff, and general public regarding security issues

Campus Field Supervisor (Lieutenant) Feb. 2011-July 2012

oPerformed routine security patrols (vehicle and walking) and responded to emergency calls.

oInvestigated issues and wrote security reports on daily activities. Reviewed incident reports submitted by subordinate officers before final submission to management.

oEnsured safety and security of students, faculty, staff and visitors on campus during assigned shift.

oCoordinated traffic control and post assignments for campus events.

oGenerated daily deployment assignments and weekly work schedules for officers on assigned team.

oProvided briefings to team supervisors and officers on daily events and changes during deployment briefings.

oCounseled team supervisors and subordinate officers in the performance of their duties

oTrained new staff as necessary to ensure that policies and procedures were followed. Provided assistance and guidance to team leaders as needed.

oDocumented personnel actions (i.e. written warnings) and annual performance evaluations for team supervisors and subordinate officers.

Campus Security Sergeant Nov. 2010-Feb. 2011

Campus Security Officer May 2009-Nov. 2010

Campus Security Officer (part-time) April 2008-April 2011

Greensboro College, Greensboro, NC

oSecured buildings and campus property during assigned shift.

oProvided assistance to students, faculty, staff and campus visitors.

oPerformed routine security patrols (vehicle and walking) and responded to emergency calls.

oWrote incident reports.

oFollowed University policies and procedures regarding public safety and emergency response.

OTHER EXPERIENCE:

Certified Sales Consultant, Vann York Auto Mall, High Point, NC 2007-2009

Certified Sales Consultant, Crown Honda, Greensboro, NC 2005-2007

Programmer Analyst, Lab Corp, Burlington, NC 1997-2005

Programmer Analyst, Policy Management Systems, Columbia, SC 1996-1997

Systems Programmer, Systems Analyst/DOD, Alexandria, VA 1995-1996

Fraud Analyst, MCI, Alexandria, VA 1994-1995

Director of Operations, Bankroll Productions, Forestville, MD 1991-1994

United States Army 1979-1992

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