Registered Nurse Manager

JACQUELINE MCINTOSH, RN, BSN

**** ****** *** *** *

NEW PORT RICHEY, FLORIDA 34653

*********@*****.***

HOME- 727-***-****

CELL- 727-***-****

QUALIFICATIONS PROFILE

Dedicated and patient-focused Registered Nurse with proven strengths in acute patient care, staff development, and family advocacy.

Exceptional capacity to multi-task: manage numerous, often competing priorities with ease and foster the provision of superior patient care.

Administrative and referral experience including admissions, assessment, treatment, referral, and education for a wide range of patients.

Widely recognized as an excellent care provider and patient advocate.

Demonstrated ability to forge, lead, and motivate outstanding healthcare teams that provide top-quality patient care.

Outstanding interpersonal and communication skills; superior accuracy in patient history, charting, and other documentation. Certifications and Proficiencies

Certifications: BLS

Proficiencies: Med/Surg; Oncology; Cardiology; Open Heart Recovery; Intravenous treatments; Lab Draws; Catheters and Lines; Chemotherapy Administration; Vigeleo and Aquaphoresis; Rapid Response; Respiratory Ventilation; Code Procedure Protocol; Intensive Care Unit; Case Management; Home Health; NG/Sump & Peg Tubes; Wound care; Wound vac; Critical thinking; Multitasking; Assessments; Care plan creation and administration; Patient/Family Education; Training and In-Services; Documentation; Patient Chart Review; Discharge Planning; Computer Documentation on Microsoft Word, Outlook, Excel, Oasis and Meditec PROFESSIONAL EXPERIENCE

JUDGE GROUP-HEALTHCARE 2014- Present

Registered Nurse, Case Manager

Coordinates the care and services of selected member populations across the continuum of illness. Promotes effective utilization and monitors health care resources. Works with the Supervisor / Manager of Case Management to assess, plan, implement, coordinate, monitor and evaluate services and outcomes to maximize the health of the member.

• Interacts continuous with member and physician, coordinates community resources with emphasis on medical, behavioral and social services, applies case management standards and maintains HIPAA standards and confidentiality of protected health information, reports critical incidents and information regarding quality of care issues.

• Schedules or facilitates scheduling appointments and follow-up services, requests consultation and diagnostic reports from network specialists, contacts members to remind

Them about upcoming appointments and/or missed appointments and participates in monthly chart audits.

• Sensitive and responsive to patients needs with strong commitment to ensuring cost effective care while optimizing quality.

• Strong interpersonal and organizational skills; effective communication with patients, families, physicians, agency and healthcare professionals.

MAXIM HEALTHCARE- CASE MANAGER 2013- Present

• Completes an initial assessment of patient and family to determine home care needs. Provides a complete physical assessment and history of current and previous illnesses.

• Regularly re-evaluates patient nursing needs.

• Initiates the plan of care and makes necessary revisions as patient status and needs change.

• Uses health assessment data to determine nursing diagnosis.

• Develops a care plan which establishes goals, based on nursing diagnosis and incorporates therapeutic, preventive, and rehabilitative nursing actions. Includes the patient and the family in the planning process.

• Initiates appropriate preventive and rehabilitative nursing procedures. Administers medications and treatments as prescribed by the physician.

• Counsels the patient and family in meeting nursing and related needs.

• Provides health care instructions to the patient as appropriate per assessment and plan.

• Identifies discharge planning needs as part of the care plan development and implements prior to discharge of the patient

• Conduct assessments to identify problems eligibility for assistance and need for services

• Ensure in home care delivery is in accordance with each client’s contractual program requirements and is high quality and complies with company adopted evidence base practice guide lines.

• Develop a professional care plan from the assessment findings and in collaboration with the client’s physician to ensure the facilitation of the provision of the best possible care.

• Thorough and timely documentation of initial and ongoing assessments and outcomes. ST. PETERSBURG GENERAL HOSPITAL, St. Petersburg, FL 2004- 2013 CASE MANAGER (2010-2013), ICU NURSE (2006-2010)

Managed and provided skilled nursing care to a caseload of 18 patients daily as case manager in 320 bed facility. Coordinated patient education, quality management and cost effective utilization of community services. Served as preceptor and trainer to nursing staff. Developed and implemented patient discharge plans.

As case manager assessed, planned, implemented, monitored & evaluated options & services to affect an appropriate, individualized plan for hospital patient care across the continuum of care. Followed assigned patients working with team members & Social Services to prioritize & strategize each day’s activities. Using independent judgment & discretion, assessed & reassessed patients as an ongoing process to address the patient’s needs. Utilized clinical knowledge & competence, communication skills, problem solving & conflict resolution techniques, ability to affect change, strong skills in assessment, organization, & time management. Focused on critical thinking skills, customer service skills, while setting goals & measuring outcomes to effectively ensure optimal patient outcomes with consideration to financial & health plan resources. Demonstrated adherence to the department & system policies, procedures, quality assurance, guidelines & goals of the department & the organization.

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• Provides delivery of direct and indirect patient care through the nursing process of Assessment, Planning, Intervention, and Evaluation.

• Nurse auditor, discharge planning. Developed nursing care plans in coordination with patient, family and interdisciplinary staff as necessary.

• Maintain continuous hemodynamic monitoring and support for all critically ill patients, with an overall goal in delivering this care to minimize morbidity and mortality as well as to facilitate optimal patient outcomes.

• Communicate changes in patient’s clinical condition with Physicians, Nursing Supervisor/Manager, and co-workers as appropriate. SAINT ANTHONY’S HOSPITAL, St. Petersburg, FL 05/1999- 11/2006 Registered Nurse II, Oncology Unit/ Women’s Surgical Unit

• Managing radiation chemotherapies to patients under the direction of physicians

• Understand and provided pre-treatment needs of patients.

• Maintained records of patient's health condition and improvement.

• Developed and implemented oncology treatment plans.

• Worked closely with health professional and patient's family.

• Finding cancer related problems.

• Communicated with patients and suggesting suitable treatment options.

• Took care of patients who are recovering from treatment of cancer.

• Documented response of patients to the oncology treatments

• Helped patients to control their emotional situation.

• Served as charge and staff nurse caring for patients with acute illnesses, post-surgical patients including total abdominal hysterectomy, A&P repair, ovarian and cervical cancer, anemia requiring multiple blood transfusions, sickle cell crisis, and chemotherapy and radiation treatment.

• Promoted health and support to patients and families in coping with illness. Educational Background

Associates Degree in Nursing and Bachelor of Science in Nursing (BSN) (1999) (2003) Saint Petersburg College - St. Petersburg, FL

Licensure

Registered Nurse (RN), State of Florida

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