Customer Service Data Entry

Monique Whidbee

Bronx, New York *****

Phone: 347-***-****/ Email: **************@*****.***

Resourceful, Conscientious and motivated Criminal Justice graduate with proven expertise in customer service and administrative support

EDUCATION:

Berkeley College New York, NY

Bachelor of Science Degree in Criminal Justice 12/2012

Award Dean’s List (Fall Quarter 2010, 2012)

SKILLS AND QUALIFICATIONS:

Valid New York State Driver License

Knowledgeable in Microsoft Word, Excel Access, Power Point, Outlook and Lexis Nexus

Work Experience:

City of New York Parks and Recreation Bronx, NY

Seasonal Park Worker 10/2015 Present

Provide high volume customer service to guests, tourists and families

Ensure the cleanliness and safety standards of Parks are in compliance with NYC rules and regulations

Work as an enthusiastic team member on special projects and public events Xerox: Humana Cary, NC

Customer Service Rep 0 8/2013 07/2015

Provided billing and claims information to member health insurance

Informed customers of approved drug and medical coverage plan

In charge of providing pharmacy benefits for members in Medicare New York City Housing Authority Flushing, NY

Community Service Aide, Data Entry 02/2013 08/2013

Entered information in a specified form and proofread documents and files

Complied and verified data accuracy and performed other assigned tasks

Managed medical documents and entered client information in computer database system

The Osborne Association Bronx, NY

Intern 09/2012 12/2012

Conducted vocational assessment to measure occupational readiness

Led vocational group with ex offenders and conducted life skill groups

Assisted in scoring TABE Test results for formerly incarcerated individuals in the progress of obtaining their GED

Administered individual counseling and conducted needs assessments

Conducted community outreach on HIV and court services

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