Human Resources Customer Service

MURIEL R. PAYNE

***-** ***** ******* *******, Unit 89C Mobile: 646-***-****

Kew Gardens Hills, NY 11435 Email: ************@*****.*** SUMMARY

Accomplished and dedicated Commissioned Bank Examiner and Human Resource Management Specialist working for the Federal Reserve Bank of New York and previously worked for the Office of the Comptroller of the Currency, investigating consumer complaints. Recruited, interviewed, hired bank examiners. Conducted onboarding procedures. Performed desk audits. Responsible for writing recruitment advertisements. Excellent supervisory and communication skills. Calm and focused under Analytical Skills Problem Resolution Flexible/Adaptable Customer Service Excellence Time Management Skills Organizational Skills RECRUITING EXPERIENCE

OFFICE OF THE COMPTROLLER OF THE CURRENCY, New York, NY Personnel Management Specialist

- Recruited entry-level bank examiners

• Arranged on-campus recruiting.

• Participated in job fairs.

• Conducted interviews and recommended hires.

• Wrote job descriptions and job announcements.

• Organized and conducted orientation for new hires.

• Composed recruitment advertisement.

• Handled payroll problems.

• Addressed benefit questions/inquiries.

PROFESSIONAL EXPERIENCE

HSBC Bank USA, NA, New York, NY 2/2014 – 2/2016

Senior Compliance Officer

Provides assistance to the VP Senior Compliance Manager of Regulatory Monitoring and Assessment whose responsibility is to monitor, assess, and communicate new and amended local, state, and federal regulations, legislation, and relevant court rulings, which impact assigned business area or regulatory topic area.

FEDERAL RESERVE BANK OF NEW YORK, New York, NY 1995 – 2013 Business Support Analyst, (2010-2013)

• Coordinated communications and support to department staff of 800 employees and 25 vendors in conjunction with electronic data subscriptions. Ensured that staff had the proper tools (products/ services) to perform their duties at the most efficient level.

• Assisted department staff with subscription issues such as obtaining access and troubleshooting.

• Spearheaded meetings and product/service demonstrations with vendors.

• Negotiated contracts up to $500,000.

• Solicited new vendor accounts.

• Minimal use of Bloomberg to assure functionality. Bank Examiner – Consumer Complaints Unit, Legal and Compliance Risk Division (1995-2010)

• Examined state member banks for compliance with federal banking consumer protection laws and Federal Reserve regulations.

• Worked independently investigating consumer complaints during the mortgage crisis.

• Responded to inquiries regarding fair lending laws and consumer protection laws.

• Discussed sensitive and controversial matters with internal senior management and staff as well as with state member bank senior management.

• Initiated comprehensive memoranda and reports on matters concerning compliance with federal banking laws and Federal Reserve regulations.

OFFICE OF THE COMPTROLLER OF THE CURRENCY, New York, NY 1983 - 1995 Consumer Affairs Specialist

• Examined nationally charted banks for compliance with federal banking consumer protection laws.

• Reviewed and analyzed consumer complaints and banks’ responses to those complaints.

• Composed responses to consumers.

• Analyzed data from complaint tracking system to detect any volatile patterns or practices.

• Participated in consumer examinations.

• Reviewed loan files to detect discriminatory lending practices. ADDITIONAL RELEVANT INFORMATION

FEDERAL RESERVE BANK OF NEW YORK, New York, NY

Commissioned Bank Examiner

Recipient of President's Awards for Excellence

Recipient of Performance Plus Awards

Member of IntraBank Data Group

Member of the Federal Reserve Oratory Group

Member of the National Volunteer Program

EDUCATION

Howard University, Washington, D.C., Bachelor’s Degree in Business Administration

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