Customer Service Management
Resume:
PERSONAL INFORMATION
Surname : Xekwani
First names : Vuyisile Josias Innocent
Date of birth : 04 June 1980
Identity number : 800-***-**** 084
Sex : Male
Marital status : Single
Dependant : Three
Nationality : South African
Driver’s licence : Code B
Health : Excellent
Religion : Christian (Methodist church)
Home address : 348 Mokoena Street
Dewetsdorp
9940
Languages : Xhosa
Sesotho
English
Afrikaans
Contact number : 079-***-**** / 073-***-****
OBJECTIVES
Experienced and responsible individual seeking a good job opportunity were my skills can contribute to company’s benefits.
WORK EXPERIENCE
Pep Stores – Dewetsdorp
Casual
2004-2005
First National Bank
Bank Cashier
August 2005 – September 2015
Receiving and processing all incoming payment; wire transfers, cheques, bank overdraft. Also handling all cashiers related enquiries from clients either in person, by phone or written correspondence.
Duties:
Offering excellent customer service to the Building societies members.
Daily cash and cheque handling including foreign payment.
Ensuring that the tills balance up at the end of the day.
Working effectively as part of a hardworking and customer driven team.
Processing all incoming deposits or withdrawals.
Handling all cashier related enquiries from customers.
KEY SKILLS AND COMPETENCIES
Excellent communication skills to build relations with customers face to face.
Ability to organize and prioritize a busy diary.
Good literacy and numeracy skills.
Can handle large amount of cash efficiently and accurately.
Flexible regarding your working hours
Effective time management and able to priorities.
Ability to review and resolve the ADT and ATM machine.
CARRER EXPERIENCE
Handling all transactions and billing terms effectively.
ACADEMIC QUALIFICATION
Metsimaphodi Sec. School – Grade 12
Dewetsdorp
9940
Milpark Business College
Introduction to Economics Business Management
Currently busy with national certificate in banking.
SUMMARY OF QUALIFICATION
Strong and diplomatic customer service skill.
Good team player and negotiator, presentation skills.
Thorough knowledge of bank products and services.
REFERENCES -
FIRST NATIONAL BANK
Ms. Anneline Matthews – Co-ordinator
Mr. Elliot Sehobai – Branch Administrator
DECLARATION
I Vuyisile Josias Innocent Xekwani do hereby declare that the information rendered above is to the best of my knowledge true and correct. I also acknowledge that any incorrect information given above will result in the immediate cancellation of my application or employment.
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