relationship management and customer service

Abdulaziz Alqahtani

Denver, CO *****

405-***-**** *********.*********.***@*****.***

https://www.linkedin.com/in/abdulaziz-alqahtani-

Objective

To pursue a management full-time position in a corporate or agency environment

Summary of Qualifications

Undergraduate Business School student with an emphasis in management; relevant coursework includes: Finance, H.R. Performance Management, Business Policy and Strategy, Operations Management, and International Marketing

Three and a half years of experience working in the banking industry, providing guidance on the stock market and investment tips to high net worth individuals and maintaining excellent customer relationships

Computer skills include: Microsoft Office Suite and Excel database experience

Bilingual (Arabic and English)

Education

University of Colorado Denver, Business School, Denver, CO, May 2016

Bachelor of Science, Business Administration, Management Emphasis

Riyadh College, Riyadh, Saudi Arabia, May 2006

Associate Degree in Accounting

Relevant Academic Group Projects:

Analyzed performance management at Mobily and provided recommendations to improve and develop the internal company functions

Developed a plan for a sports product in Turkey which included financial planning, marketing strategy, sales promotions and a distribution plan

Professional Experience

Al Rajhi Bank, Riyadh, Saudi Arabia, August 2006 – March 2010

Relationship Manager for VIP Clients, January 2009 – March 2010

Provided guidance on which stocks to buy and sell for VIP customers

Explained money management strategies to new clients who had not previously invested in the stock market

Informed customers of previous stock patterns over the last ten years to provide them a more complete picture of the market

Collaborated with lenders to enhance customer experience

Contacted potential customers to follow up with them about their needs, satisfaction and our services

Communicated to maintain excellent client relationships and grow client base quickly

Visited VIP customers in their offices to provide full information of financial services and statements

Stock Broker, August 2006- December 2008

Serviced up to 80 customers per day for high net worth clients

Purchased and sold stocks for VIP customers in the Saudi Arabian stock market

Provided information to customers on company valuation, earnings and current budget

Promoted to the VIP branch from the regular branch after 28 months of successes

Community Service and Leadership Activities

Assistant, Denver, Colorado, Sep 2014

Participated in managing the Saudi Arabia national day, at the University of Colorado Denver, for more than 300 Saudi Students and 50 international visitors

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