Customer Service Sales

Location:

Plymouth, CT

Posted:

August 23, 2016

Contact this candidate

Resume:

Steven Barnard

** ******* ****, ********** ** ***86

Home: 203-***-**** Cell: 203-***-****

*******@****.***

Summary

Established track record of consistently increasing revenues, market share, and favorably impacting

profitability. Expertise in surpassing goals, attaining corporate objectives and exceeding customer

expectations in highly competitive industries. Responsible for key account management, acquiring new

business and increasing market share. Proven record of success managing accounts and maintaining long

term relationships while representing the company, calling accounts on a weekly basis. Consultative

sales process used in developing needs assessments, providing educational material, overcoming

objections, closing sales, and exceeding sales projections.

Highlights

Strategic account development Fortune 500 company sales background

Strong interpersonal skills Staff training and development

Product training and placement Effective team player

Upselling and consultative selling

Exceptional customer service skills

Accomplishments

Manage a portfolio of 450 accounts totaling 1.4 million in sales revenue.

Managed and closed 3.2 million dollar sale to Fortune 500 company.

Top salesperson at CD Dimensions from 2001-2011.

Successfully managed two of Vision Corner's busiest stores.

Experience

Moore Medical January 2012 to Current

Inside Sales

Farmington, CT

Grew customer base from 390 accounts to 450 accounts in 12 month period.

Wrote, proofed and edited sales proposals and correspondence.

Monitored market conditions, product innovations and competitor activity, and adjusted account

sales approach to address latest market developments.

Determined the cost and pricing of proposals and bids.

Answered customers' questions about products prices, availability, uses and credit terms.

Planned, created and delivered new product sales presentations.

Delivered exceptional account service to strengthen customer loyalty.

CD Dimensions, Inc May 2000 to August 2011

Account Executive

Deep River, CT

Responsibilities include selling to corporate accounts and interacting with top-level decision-

makers.

Management of key accounts that led to a substantial growth in sales and profit.

Communicate with vendors to negotiate prices, process orders, handle warranties and customer

service issues.

Increased company revenue through key account management, consultative selling, prospecting,

cold-calling, recovering old accounts and providing exceptional customer service.

Repeatedly exceeded monthly sales goal by 5% - 10%, average annual sales of 2.5 million.

Train new and existing employees on products and procedures.

Lead person for customer service issues and product information.

Developed promotional programs to optimize revenue levels.

Designed online ordering tool for disc duplication service.

LensCrafters - Vision Corner March 1993 to

General Manager

Vernon, CT

providing exceptional customer service.

Trained and developed newly hired sales representatives to facilitate, negotiate and deliver

creative sales tactics and strategies.

handled inventory, bookkeeping, cash administration.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash

receipts.

Opened a new store location and assisted in recruiting and training new staff.

Completed weekly schedules according to daily business needs.

Parts Mart - TrueValue Hardware June 1990 to

Retail Sales / Manager

Farmington, CT

Run day to day store operations.