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Customer Service High School

Snellville, Georgia, United States
October 27, 2016

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Tiara Jefferson Retention Specialist

Snellville, GA 30078 - 470-***-****

Enthusiastic, highly motivated and excellent team player, interested in a position where I can show my supherb customer service skills and abilities Outstanding Skills: Call Center, Assistant Managerial Skills, Cashier, Excellent Customer Service Skills, Knowledge of Basic Computer Operations


Bank teller

Wells Fargo - Lilburn, GA - March 2016 to Present

•handle financial transactions including deposits, withdrawals, check cashing, cash advances, and money orders/cashier’s checks,

• processing night depository transactions

• Personally maintains a balancing record with the teller balance standards.

• follow security procedures, handle/direct problems, complaints, and special situations

• Initiates conversations with members to uncover their financial needs, and make appropriate referrals to business partners to meet both personal referral goals

Retention Specialist

CenturyLink - Tarboro, NC - August 2014 to March 2016

• Interact with customers by telephoneto meet daily, weekly, and monthly retention and sales goals by offereing recommendations of products and services to ensure customer satisfaction and customer retention • Enters appropriate information accurately via computer terminal, forward documentation to necessary personnel, and follow-up with customer by telephone and/or letter; coordinate service installation with customers and appropriate departments, and other companies as necessary

• Respond to customer requests for information regarding accounts, type of services provided, and other inquiries • Conducts, investigates, and ensure approriate resolution has been reached for telephone and email request and/or complaints from customers

• Utilize retention toola to retain revenue on every call • Meet contact center onjectives through practicing organizational and time management skills • Complete and process service orders, daily reports and other assigned duties accurately and in a timely manner • Comply with policies, practices, and procedures • Made outbound calls correcting any issues with the customer account

Department Manager

McDonalds - Wilson, NC - August 2010 to March 2016

• Responsible for the opening and closing duties of business operations • Accurately counted and prepared cash drawers for cashiers • Managed and monitored approximately 13 employees during business hours • Inventoried and counted incoming supplies and other items from delivery trucks • Contacted other workers in case of scheduled employees absences • Greeted and assisted customers with food order selections • Effectively resolved customers complaints or concerns • Prepared deposit slips and reconciled cash drawers with receipts, cash and coupons daily • Adhered to all safety and cleanliness rules and regulations

• Accomplished restaurant human resource objectives recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees


High School Diploma

James B. Hunt High School - Wilson, NC


Skills Typing, Managerial, Microsoft Word, Outlook, Power Point, Excel

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