Resume

Sign in

Customer Service Microsoft Office

Location:
New York, New York, United States
Posted:
October 27, 2016

Contact this candidate

YVONNE BOLT-TAPPIN

**** ******* ******* – APARTMENT 4C

BROOKLYN, NY 11233

(C) 347-***-****

acw9ym@r.postjobfree.com

OBJECTIVES

To obtain a position with a dynamic employer whose mission closely aligns with my belief system and can benefit from my experience, resourcefulness, and integrity EXPERIENCE

Bellevue Hospital Center New York, NY June 2015-present Clerical Associate

● Registration of patients in labor and delivery

● Making appointments for patients

● Informing doctors of patients’ arrivals

● Answering phones and directing calls to the appropriate doctors St. Roosevelt Hospital New York, NY December 2005-May 2014 Unit Secretary

Managed heavy call volume by responding to inquiries, routing calls correctly and taking thorough messages

Assured that all patient information is recorded in electronic medical record accurately

Assisted the relatives of patients by giving them information about visiting hours and other patient related information

Ensured that patients maintain good quality of life by answering patient assistance intercom calls

Notified nurses of any patient conditions that may require assistance and/or emergency care

Managed inventory of unit supplies and ordered needed supplies as needed James Varick Day Care New York, NY April 2002-December 2005 Teacher’s Aide

Assisted teachers with formulating lesson plans

Encouraged children to participate in interactive and stimulating activities

Reported all signs of emotional, physical, and psychological abuse to proper agencies and/or law enforcement

Took the steps needed to diffuse disruptive behavior displayed by children GTECH [HRA] Brooklyn, NY October 2000-April 2002

Customer Service Representative/ Data Entry Specialist

Maintained high standards of customer service by ensuring that customer concerns and problems related to electronic benefit transfers were addressed and that corrective actions were taken

Compiled, sorted, and entered documentation into agency database

Compared customer data entered to original source documentation to ensure that data entered was accurate

CERTIFICATIONS

Microsoft Office, June 2005

Child Abuse and Child Maltreatment Care, May 2002

EDUCATION

Kingsborough Community College Pre-Medical, Brooklyn, NY September 2002 SKILLS

Fluent in Spanish



Contact this candidate