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Customer Service Services

Chicago, Illinois, United States
$14.00 Hour
October 27, 2016

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Ms. Gina Simmons

**** ********* ******** **, *****



Spreadsheet, Internet, Email, Word Processing, Windows 8.1

• Excellent troubleshooting, listening & problem solving skills. Able to work in a variety

- task environment.

• Ability to effectively communicate via the phone via in person. Leadership Skill


LaSalle Bank

Mortgage Consultant

January 2012- April- 2015

Loan officers and financial advisory with the customer’s credit and budget issues. Qualify

customers for lower interest rates and lower monthly payments based on their unique

financial, credit scores, personal circumstances and needs.

• Needed a strong close in order to complete the sale and make quotas.

• Informed customers on a daily basis. Called over 300 calls a day.

• Finalized Mortgage Loans in terms of short sale, foreclosure or payments plans

according to the Customers Income.

• Spiritual Consulting Ministry

• Self-Employ

• March 2010-Presence

• Counsel Bishops throughout the United States in terms of preparing sermons

according to Biblical Principles, Written and Prepared Messages and Sermons for

Pastors Sunday Services via using Word Perfect for Windows 8.1, Microsoft Excel

2013. Also Other Assignments.

JP Morgan Chase Bank

Customer Service/Wire Specialist/Treasury Dept.

May-2000- April-2008

• Wired Customers’ accounts, using special bank computers systems codes, as well as

called bankers throughout several Counties in terms of customer’s accounts.

• Processed Foreign and Domestic Wires, balanced checks, Monitor Major Meeting In

concern with solution to new banking policy’s.

• Verified deposits / count banks on an as-needed basis.

• Processed deduction and direct deposit forms.

• Created, Verified, Issues and receive wires and funds for processing.

• Callback and account reconciliation activities, monitor the status of wire and funds

transfer and investigated and research disputes.


Bank of America-/ Randstad Temp Services

Customer Services

September- 1999- March-2000

• Proof read checks via dates, signature, and dollar amount etc.,

Contacted customers in terms of their accounts to provide their

Personal status on their accounts.

Provide status and additional information via typed letters, email.

Northern Trust Bank Accounting and payroll

July 1997-August-1999

• Assisted with processing employee payroll checks.

• Made preparation for audit, in a fast paced environment.

• Organized and Managed Meetings.

• Developed in maintained personal filing system.

Office Temp Services Customer Services, Secretary, and Accountant

May-1992- June-1997

• Worked at Major Companies on Temp Assignments: Were as follows. Extensive

customer contact via on going customer relationships. Organized and prepared

audit department, Managed Companies for Several Presidents : Assignments were

bookkeeping, organized the record keeping filing system, kept records of

appointments, schedule meetings, schedule flights, typed and prepared business

letters, balance accounts’, greeted customers.


• Mid-West Theological School of Ministry –Bachelor Degree-

• New Horizons Learning Center-Word, Excel, Courses

• Jones Commercial High School


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