Sign in

Customer Service Representative

Jacksonville, Florida, United States
October 27, 2016

Contact this candidate



**** ******* ****. *.

Jacksonville, Florida 32208

(H): 904-***-**** (C): 904-***-****


EDUCATION Florida State College at Jacksonville, Florida

Associates of Arts Degree, 1978-1981

Andrew Jackson Senior High School, Jacksonville, Florida

High School Diploma, 1978


June 2015 – June 2016 Customer Service Representative, COMCAST CABLE

Jacksonville, FL. Assist Comcast customers with technical,

billing and sales support.

May 2010 – December 2012 Customer Service Representative, CONVERGYS

Jacksonville, FL. Assist Convergys customers by

responding to their inquiries and needs regarding Convergys and

their products. Provide assistance in dispute resolution for customers with complaints. Completes and verifies transactions

requested by callers.

August 2004- June 2011 Senior Property Manager, HAMPTON VILLA HOMES

Jacksonville, FL. Provided management for the residential complex. Duties included drafting, revising and reviewing

lease agreements. Evictions and termination of lease agreements. Accounting and budgeting for the entire complex including maintaining rental payments and deposits, completing the budget and the allocation of funds for the maintenance of the complex and employee payroll. Assist the HUD, Veteran’s Administration and Jacksonville Housing Authority with the maintenance contracts for residence. Extensive knowledge of HUD laws and local housing laws. Supervised all of the additional employees for the residential complex. In addition, previously managed complex from March 1995 to August 2004.

August 2003 – May 2006 Customer Service Representative, AMERICAN ONLINE Jacksonville, FL. Provided customers with information to address

inquiries regarding the products and services of American Online.

Assisted with the collection of payments for services.

SPECIAL SKILLS Microsoft Office, Windows, Excel, Microsoft Power Point

Contact this candidate