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Manager Management

Location:
San Jose, California, United States
Posted:
October 27, 2016

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Resume:

Sajal K. Agrawal, PMP, CSM

acw9vi@r.postjobfree.com, 425-***-****

San Jose, CA

Professional Summary:

Customer-focused, and result-driven professional with 14+ years of experience in Operations, Delivery, Support, Project /product Management, and Leadership roles. Managed multi-million dollar projects and build high performance teams. Strong knowledge in domains like energy, supply chain planning and pharmaceuticals. Well versed in understanding and practice of product development like water fall, agile and CBPM (Commitment Based Project Management). Possess strong knowledge of IT Project based on Information Technology Infrastructure Library (ITIL) and ASO (Application Support Organization) lifecycle.

Areas of expertise:

Project Management /PMP

Excellent Communicator

Work Planning & Management

Performance Management

Metrics and Status Reporting

Jira, Confluence, Slack and MS-Project

AWS Cloud Infrastructure

ASO Life Cycle

Scrum using JIRA

ITIL Foundation Knowledge

PHP, RESTful APIs, iOS development

Professional Experience:

MyHomey – A stealth mode startup Since Sept 2015

Sr. Technical Manager -

Managing and developing the iOS application to uber'ize the real estate industry. Providing hand-on help in design development and analysis.

I’ve led product strategy, product management, architecture, distributed engineering development, commercialization, and delivery of products and solutions in Mobile, Cloud, big data analytics, Internet of Things (IoT) in different verticals… with technical direction and influence creating market-leading companies.

Amazon web service (AWS) solution architect. Knowledge of ElasticSearch, cloudfront etc. Knowledge of Mobile messenger and notification design.

Alstom Grid May 2011 – Aug 2015

Technical Program Manager

Managed highly diverse project and program portfolio which ensured successful achievement of program objectives across the lifecycles.

Managed cross-functional programs by working with development teams, business teams as well as customers.

Created dashboard with detail drill down to communicate status to the project team and management

Performed risk management and change management on projects.

Interface with Engineering and Product teams for project requirements and scope and defining the sprint requirement.

Directed teams of architects and developers and managed product development teams for the entire Product Life Cycle (PLC) or Product Life Management (PLM). Develop RFI/RFP responses for large to very large projects (7-8 millions).

Business Development - Proof of Concept/DEMO Development Management, Pre-sales & Sales Support.

Areva T&D Jun 2008 – May 2011

Manager, IT Support and Services

Managed and developed customer service program to provide the 24x7 support.

Streamlined communication channel for all the service requests, which reduced issue fix time by 80%.

Increased customer satisfaction from 86% to 92.5%.

Generated millions of dollars in revenue by making sales presentations and conducting product demonstrations, to new and existing customers.

Helped in internal process improvements, across multiple teams and ensure teams are working on high impact projects that align with company mission and goals

Created new business lead by developing strong business relationship as a result by strong customer focus.

Alstom ESCA Oct 2000 – Jun 2008

Product Development Manager and Lead Architect

Designed and Developed business cases for e-terrasettlement, e-terraasset manager and other product line for energy market. Successfully helped in developing the market for these products to several ISOs and utilities with multi-million dollars projects.

Facilitated Gate Review (GR) process, Budget planning and phase wise product planning for settlement, trade manager product line to acquire the R&D funding.

Developed and managed end-to-end project plans and ensure on-time delivery.

Education and Training:

Georgetown University, Washington, DC

Executive Management Training, 2009

Harcourt Butler Technical Institute, India

MS in Computer Applications, 1993

Commitment Based Project Development, 2009

MS-Project and Risk management, 2008

ITIL foundation training from Grey Campus, 2015

Certifications:

Certified Scrum Master, 2010

Project Management Professional (PMP) certification, Since 2005

Oracle Certified Application Developer 2004

Professional Affiliation:

Member of Project Management Institute

Member of Scrum Alliance

Member of Smart Grid Executive Forum and member of Smart Metering and Smart Grid

Personal Summary:

Innovative thinker, who craves a challenge and not afraid to work outside his comfort zone. Motivated team player who consistently aims to push expectations and exceed goals. Understands client requirements with clarity and fulfilled them by presenting with a wide range of services and solutions. Wants to develop his career in a fast moving environment, and is currently looking for a suitable position with a company that values passion, positivity, integrity and hard work.

Awards:

Alstom Excellent Support Award, 2009

AREVA Exceptional Project Recovery Award, 2007

Alstom Corporate Contributor Award, 2004

Status: U.S. Citizen



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