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Medical Assistant /Customer Service/and Expert in Hospitality

New York, New York, United States
October 27, 2016

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Nubia Hernandez

**-** ******** *** ***#b-*

Elmhurst, New York 11373

(1-213-***-**** ●


Seeking a challenging leadership position to apply creative problem solving and learn management skills with a company to achieve optimum utilization of its resources and maximum profits.



Excel, POS System

PowerPoint, Light speed

Access, Publisher


10-Key Mastery

40 WPM

Light Speed


Night Manager

Auditor, Dispatching

Telephone Operator

Scheduling appointments Telephone Skills.

Customer Service


Excellent Verbal and Writing

Bilingual: Spanish & English

Prompt & Reliable


Detailed Oriented

Problem Solving Skills

Professional Experience

The Wales Hotel, New York, NY Night Auditor Agent 06/2012–8/2012

Responsibilities: Create daily financial, forecasting and contingency reports; Summarize and compile information for hotel financial records; Track room revenue, occupancy percentages, and other front office operating statistics; Prepare daily summary of cash, checks, and credit card activities and financial performance; Posts room charges and room taxes to guest accounts including guest transactions not posted during by the front office cashier; Verify and scan checks for accuracy.

The Westin New York time Square Hotel Service Express Agent 09/2007–09/2010

New York, NY

Responsibilities: Dispatching Telephone calls of Housekeeping, Engineering, Valet, Doorman, as well as luggage attendants; Preparing VIP Rooms Amenities to the rooms; Modifying and making reservations; 24hrs Room Service Find dinning Order taker, POS system

The Sheraton Downtown Los Angeles Front Desk Agent 09/2006 – 04/2007

Los Angeles, CA

Responsibilities: Manage registration to ensure that credentials are accurate; Operate hotel switchboard, receive calls, answer inquiries, and transfer calls; Manage accounting; Refer guests to appropriate departments to resolve complaints or provide suggestions.


Diversified Vocational College Business Administration

Associated Technical College Medical Assistant/Cardiac Technician

Katherine Gibbs Business College Hotel and Restaurant Management

Associate Degree

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