Bruce B. Branch, Jr.

Cordova, TN 901-***-**** (Cell) acw9us@r.postjobfree.com

mailto:acw9us@r.postjobfree.com

IT SUPPORT PROFESSIONAL

Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated and self-motivated team player/builder. Work well under pressure, and communicate ideas clearly and effectively. Proactive leader with refined business acumen and exemplary people skills.

EDUCATION/CERTIFICATION:

Certifications:

Microsoft Certified Product Specialist (MCPS)

Microsoft Certified Professional (MCP)

Microsoft Specialist: Windows 7, Enterprise Desktop Support Technician

Microsoft Specialist: Windows 7, Configuring (in progress)

Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7 (in progress)

Education:

IT Certification Training, Lab Four Professional Development Center, Memphis, TN, 2016

B.A. Degree in Finance, University of Memphis, Memphis, TN, 12/2003

Management Information Systems, University of Memphis, Memphis, TN, 2001-2003 (Junior Classification)

COMPETENCY:

Hardware

PC Troubleshooting

PC & Laptop Repair

Hardware Troubleshooting

Hardware Installation

Printer Troubleshooting

Printer Assembly and Disassembly

Software

Windows XP/Vista/7

Imaging (Ghost, ImageX)

Active Directory

Software Installation

Remedy

Business Skills

Customer Service

Help Desk

Reports & Records

Phone Support

Supervisor/Management

WORK EXPERIENCE:

Freelance Computer Technician, Memphis TN 2000 - Present

Troubleshooting hardware and software issues

Troubleshooting hardware including replacing screens, RAM, motherboards, and updating software

Troubleshoot and resolved internet connectivity issues

Installing routers, removing viruses and backing up data

Installed windows 7 and 10

Property Manager Assistant, Branch Properties 5/2005- Present

Maintains high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive pricing

Provides follow through and assistance to property manager and support groups in coordinating the on-going maintenance of the property

Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports

Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the property

Responsible for the knowledge and administration of leasing techniques and sales methods

Utilizes company resources to facilitate leasing

Customer Service Representative, Mass Mutual, Cordova, TN 01/2009-08/2009

Acted as primary contact for customers

Provided technical guidance, information, and procedural advice on customer service issues.

Sales and Marketing policy representative.

Processed high volumes of calls daily.

Series 6 Registered Representative

Sales Professional, Bill Heard Chevrolet, Memphis, TN 2007

Sold new and used vehicle, negotiated financing, improved client relations and needs assessment.

Assist with the Internet Promotional Marketing Strategy.

Assisted the sales desk.

Monitored and reported sales volume, financial and business transactions.

Sales Professional, Gossett Motor Cars, Memphis, TN 2006

Sold new and used vehicle, negotiated financing, improved client relations and needs assessment.

Assisted with the Internet Promotional Marketing Strategy.

Assisted the sales desk.

Monitored and reported sales volume, financial and business transactions.

Underwriter Specialist, Union Planters Bank, Memphis, TN 2004- 2005

Supported the Title Department by underwriting the risk in the issuance documents

Investigated chains of title.

Followed a set of established guidelines to establish insurability

Assisted loan officers and attorneys with final closing.

Thirty minute commitment skills.

Sales Professional, Sears at Wolfchase Galleria, Memphis, TN 2001- 2003

Sold commission based major appliances.

Provided great customer service

Sold high number of service agreements

Assist and solved customer complaints.

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