Customer Service Medical
ALEXANDRA GOMEZ
**** ***** **. (915)***-**** acw9ua@r.postjobfree.com
EDUCATION
NCCT National Certified Medical Assistant 2016
NCCT National Certified Phlebotomy Technician
Kaplan College Phlebotomy Technician 2014
Anamarc College CNA- Some LVN courses 2013
Americas High School High School Diploma
RELEVANT COURSE WORK
Anatomy and Physiology; Pharmacology; Mental Health; Medical Fundamentals
BASIC SKILLS
Customer Service
Inventory
General Office Operations
MEDICAL SKILLS
Patient Care
Bedside Assistance
Patient Vitals
Administer Injections
Administer Medications
Tracheostomy Care
Gastrostomy Tube Care
Catheter Care
Wound Care
Health Assessments
Phlebotomy
Specimen Identification and Labeling
Medical Records Documentation
Order of Draw
Venipuncture
Capillary
Minor Laboratory Hematological Testing
RELEVANT EXPERIENCE
Aung Z. Min, M.D. F.A.C.C., Medical Assistant November 2015-March 2016
oAnswered phone calls, verified medical insurances, scheduled patient appointments, obtained pre-authorizations, entered patient’s demographics into system, front desk reception skills, handled patient billing, conducted EKGs & patient triage, and provide customer service.
Health Fairs- Kaplan College Volunteer October 2014- November 2014
oPatient vital signs and glucose testing
Ambrosio Guillen Veterans Home Licensed Vocational Nurse-Clinical June 2014- July 2014
oPatient vital signs, administer medications, administer injections, glucose test, health assessments, medical documentation and gastrostomy care.
Ambrosio Guillen Veterans Home Certified Nurse Assistant-Clinical April 2013- May 2013
oPatient vital signs, personal care, feeding patients, bedside assistance, cared for patients according to nurse directions and assisted patients as needed.
WORK EXPERIENCE
Star Mountain Vapor Sales Associate September 2015- May 2016
oGreet customers, answer phones, answer questions and offer assistance on merchandise, thoroughly explain and show customers the products offered in store, inventory, restocking, maintain clean work area and store, balanced cash register and money handling.
Ross Sales Associate April 2015 -October 2015
oGreet customers with great customer service, answer customer questions on merchandise, offer help to look for specific product, organize and clean assigned department, put away merchandise in proper department, answer phones, cash register and money handling, returns, re-ticketing.
AM Home Health CNA December 2014- March 2015
oMeal assistance, administer medications, bedside assistance, house cleaning.
Landry’s Seafood House Hostess September 2011-March 2012
oGreet customers with great customer service to ensure their visit starts off memorable, seated customers, maintained area clean to ensure customer satisfaction and maintain company regulations, assisted servers as needed.
Corner Bakery Café Cashier February 2010-November 2010
oGreet customers with great customer service, took customer orders, maintained stations clean, restock dessert trays, inventory, balanced cashier register and money handling.
Hector 7 Towing and Repossession Secretary Assistant October 2008-May 2009
oOffice operations such as answer phones, labeling and filing, mail handling, data entry on Excel and MS Word, provide quality customer service and assisted as needed.
ALEXANDRA GOMEZ
11940 Royal Woods (915)***-**** acw9ua@r.postjobfree.com
REFERENCES
Jaime Candelaria
Owner
Star Mountain Vapor
Todd Miller
Phlebotomy Instructor
Kaplan College
Bill Lampron
Electrical Technician Instructor
Kaplan College
Saul Martell
Owner
G & M Repossession
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