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Bronx County, New York, United States
$12 - 15 an hour
October 27, 2016

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Professional Summary




**** ***** ********* #**, ***** County, NY 10457 (H) 917-***-**** Friendly and enthusiastic people person with more than 35 years of varied work experience. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Telecommunications Troubleshooting

Customer and Personal Service Active Listening


Case Manager 05/2010 to 03/2012

Human Resources Adminitration – Bronx, NY

Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.

Modify treatment plans according to changes in client status. Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support. Case Manager 10/1997 to 09/2009

Administration for Children Services – New York, NY Maintained family caseloads of 50 plus of children within the foster care system. Modify treatment plans according to changes in client status. Counsel or aid family members to assist them in understanding, dealing with, or supporting the permanency goals for the children.

Front Desk Receptionist 09/1996 to 09/1997

Beldoch Industries – New York, NY

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public. Education

Schedule appointments and maintain and update appointment calendars. File and maintain records.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Keep a current record of staff members' whereabouts and availability. Switchboard Operator / Receptionist 11/1989 to 04/1996 Coopers & Lybrand – New York, NY

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Route emergency calls appropriately.

Relay or route written or verbal messages.

Keep records of calls placed and charges incurred. Answer simple questions about clients' businesses, using reference files. Place telephone calls or arrange conference calls as instructed. Telecom Assistant 06/1992 to 10/1995

Kingston Answering Services – New York, NY

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Schedule and confirm appointments for clients, customers, or supervisors. Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Bachelor of Science: Social Work Jun 1996

The College of New Rochelle - New Rochelle, NY

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