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business analyst

Toronto, Ontario, Canada
October 27, 2016

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Email: Phone: 647-***-****

Status: Permanent Resident of Canada

BA/QA Analyst with 7+ years of experience in the Information Technology industry. Key strengths include requirements gathering, process analysis, project planning, tracking and delivery; estimation; issue and risk management; documentation; and setting up robust reporting, measurement, escalation and communication mechanisms.


Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems

Actively involved in Business Process Engineering, Business Process Re-Engineering, Gap Analysis and Business Refinement Process

Collected and defined requirements, translates into functional design documents and participates in the technical design, test planning and user documentation processes

Participated in software design, prototyping, construction, and testing of new or enhanced applications

Used Unified Modeling Language (UML) diagrams (Use Case diagrams, Sequence diagrams and Activity diagrams) for specifying, visualizing, constructing, and documenting the artifacts of software system

In-depth knowledge of Software Development Life Cycle (SDLC)

Experienced in preparing Requirement Traceability Matrix (RTM)

Expertise in developing and maintain overall Test Methodology and Strategy, Documenting Test plans, Test Cases, executing Tests Cases and Test Scripts based on baseline requirements

Strong analytical, problem solving and diagnostic skills, with the experience to drive the business initiatives from conception to realization

Ability to plan, organize, coordinate and prioritize work assignments;

Ability to accurately estimate time requirements for Testing tasks for a project;

Ability to manage all phases of testing (i.e. unit testing to user acceptance testing)

Ability to evaluate and resolve computer application and system problems;

Ability to relate to customers’ needs and perform duties in a service oriented manner;

Ability to work effectively with users to identify and document testing requirements for the development and/or maintenance of computer systems;

Ability to analyze processes and workflows to design effective testing solutions for the application;

Ability to prepare computer program test plans and to create test databases and test environments;

Willing to learn new technologies and business functions quickly

Excellent oral and written communication skills.


MBA from University of Hertfordshire, UK 2011-2012

Bachelors of Engineering (Computer Engineering) from BVP University, India 2005-09

Certified Lead Auditor for CMMI Level 5 and ISO 27001 (ISMS) (Bureau Veritas)

Certified Training in “Project Management

Project Expertise:

CanDoTech Consulting Inc. February 2014 - September 2016

Client of CanDoTech Consulting Inc.: Orca Group LLC (Contract Position)

Role: Business Analyst


Analyzing complex business needs presented by the user community and/or clients and recommends technical solutions

Ensuring the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions

Directing operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations

Producing detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status

Directing and prioritizing the work load of subordinate personnel

Reviewing all designs, code and unit test plans where applicable

Approving all business requirements prior to the technical solution

Participating on all hardware and software evaluations and maintains vendor contracts

Representing the IT function at customer review meeting when appropriate

Directing education programs for her/his staff

Performing liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting

Assisting teams in SDLC and Risk analysis

Edited and refine technical sections to ensure content is clear and persuasive

Formatted large, complex documents using MS Word, including inserting graphics and photographs, captions, footers, headers, etc.

Verified compliance with the request, including the inclusion of forms and financial information

Guided proposal content through the appropriate review cycles prior to submission

• Prepared training materials for different sections of the QSR, as required.

• Provided internal communication regarding compliance issues and applicable regulation changes.

• Aided in the creation of gap analysis to any new/changed regulations.

• Adept at preparing business requirement documents (BRD), defining project plans, writing system requirements specifications and delivering project/ status report

• Involved in all phases of the project lifecycle (from concept and requirements through launch and support) for two cutting-edge, Web-based editorial systems within an agile development environment. Contributed to successful closure of both projects, with applications released on time and under budget.

• Assisted PM in maintaining project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members.

• Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance.

• Monitored project metrics for significant deviations in quality, cost

Client of CanDoTech Consulting Inc. - Kingdom Insurance Group, Inc. (Contract Position)

Role: Business Analyst/ Information Security Consultant


Coordinated on-time production and delivery

Followed proposal close-out processes

Worked cross functionally with other departments within the organization to aid in the creation of responses for proposals while technically understanding the companies service offerings

Identified project requirements; studying RFQ’s, RFP’s and EOI’s; attending strategy meetings.

Met proposal deadlines and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.

Gathered and maintains proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.

Worked collaboratively with the project team in the development of the proposal by assembling information including writing, revising, producing templates and graphics and editing drafts.

Created graphics and template for clear portrayal of key concepts.

Created presentation of submission by evaluating text, graphics, and binding; coordinating printing.

Maintained quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases.

Performed and/or support all activities related to the assembly, production and delivery of compliant and error-free proposals on time and within customer specifications

Helped improve proposal-writing results by evaluating processes, approach, coordination, and boilerplate; implementing changes.

Accomplished organization goals for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Performed collection, interpretation and recording of data in accordance with company’s guidelines and standards.

Performed data validation and storage of various project documents.

Reviewed project documents and make necessary revisions.

Sorted and organize the data; both hard copy and electronic versions.

Transmitted data report to client via Internet.

Updated company website with recent data records.

Maintained the completed hard copy and electronic files of project records.

Assisted staff in data entry when required.

Provided data management updates in all internal and external meetings as required.

Analyzed data for quality improvement purposes.

Prepared data for reporting, meeting and presentations.

Ensured data management procedures comply with standard company policies.

Provided statistical analysis and longitudinal analysis of data.

Prepared and submit data required for audits.

Worked on EMR & eClinicalworks. Setting up ICD10 codes for the Medical Practice.

Established system controls by developing framework for controls and levels of access; recommending improvements.

Maintained access by providing information, resources, and technical support.

Ensured authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.

Established computer and terminal physical security by developing standards, policies, and procedures; coordinating with facilities security; recommending improvements.

Safeguarded computer files by performing regular backups; developing procedures for source code management and disaster preparedness; recommending improvements.

Developed security awareness by providing orientation, educational programs, and on-going communication.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplished information systems and organization mission by completing related results as needed.

HIPAA/ PCI Compliant internal and external Auditor

External Penetration Testing

• Reviewed Business requirements, IT design documents and prepared Test Plans for the all the assigned projects.

• Involved as part of automation team using VSTS (coded UI using C#), developed test cases

• Involved on testing the new functionalities based on test cases and coordination with the development team in fixing the issues.

• After successful release of the project, developed automation script using Selenium.

• Testing critical bugs fixes and coordinated with developers in release of bug fixes meeting tight timeline.

• Defects tracking, reviewing and analyzed.

• Exceptional analysis skills with an ability to transform the needs of the business users and stakeholders into functional/ technical requirements.

• Adept at preparing business requirement documents (BRD), defining project plans, writing system requirements specifications and delivering project/ status report.

• Well versed with tools for requirement management and analysis use case development, business modelling and data modelling.

• Experience with Microsoft Office suite with extensive experience in Microsoft Word, Visio, Excel and specifically Microsoft Project, Project Portfolio management.

• Experience in conducting training sessions with superior presentation skills.

• Expert at analyzing, designing and reengineering systems applications and business processes and conducting system and user acceptance tests.

• Understanding of relational databases, Oracle, SQL Server and client/server based applications

• Proactive team player with demonstrated problem solving and analytical reasoning skills.

• Experience in management of requirement throughout the SDLC and knowledge of Scrum.

• Skilled at performing Gap analysis, Risk analysis and Cost Benefit analysis, along with good knowledge of process workflow tools and techniques.

ExxonMobil (Contract Position) September 2012 - January 2014

Role: Business Analyst


• Created automation test scripts

• Performed data validation testing using SQL

• Customized Microsoft’s Team Foundation Server according to the company’s requirements.

• Worked on creating test plan, test cases for Mobile application testing/Mobile web application testing

• Organized/Participated in Defect Triage meeting.

• Onsite/Offshore co-ordination

• Developing an in-house add-ins called ‘Team for word’ to integrate MS-word to TFS and ‘Team Explorer’ to integrate MS-Excel to TFS.

• Testing multiple content controls that are created and incorporated in to TFS work item types.

• Assigned task to offshore team and monitor closely to completion

• Performed testing in QA/Staging environment

• Attended the client calls to gather project testing requirement

• Created testing schedule for the various phases

• Designed test case according to requirements of newly added functionality

• Reviewed & updating of client provided test cases

• Performed integration, functional, Usability, System and regression testing

Cybage Software June 2010 - August 2011

Role: Business Analyst/QA Lead


•Backfilled Manager for Wealth Management Project, joined at testing stage.

•Updated the Master Test Plan and Strategy for the Brokerage Platform.

•Analyzed project or requirement documents to identify test requirements.

•Strong QA methodology, in-depth understanding of QA process, and SDLC process utilized to manage the defined processes to ensure all standards is met.

•Have strong skills on automation feasibility analysis, Test Automation with VSTS (coded UI) using C# for medical products.

•Actively managed a group of (6) onsite software testers and (8) offshore software testers.

•Ability to develop strong relationships with development teams and clients to understand and address their needs.

•Team leader responsible for determining and managing the work of other QA staff, plus coaching and mentoring junior members of the team to best practices.

•Built upon existing strategy for and leading the testing efforts of this large scale project.

•Knowledge of Financial/Investment banking utilized to understand business processes.

•Executed test cases Walkthrough the QA Test Cases and the QA Test Plan with the QA Team and Business Analysts prior to execution.

•Assisted in defect investigation and escalation.

•Participated in release meetings for maintenance and development projects ensuring all platform requirements are met.

•Provided back-up to other QA testing projects as required.

•Use defined/new technologies and software to test new system functionality to ensure business acceptance, user acceptance and system integration.

•Introduced the Agile SCRUM process for the Risk Data team and utilized Microsoft Team Foundation Server (TFS) to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint review meetings.

•Collaborated with other areas within IT to identify and improve testing tools and approaches.

•Process implementation and maintaining quality of the deliverables in compliance to CMMI Level 5 and internal auditor for ISO 27001 (ISMS).

Aloha Technology March 2009 - April 2010

Position: QA Engineer Lead


• Analyzed and planned business projects.

• Created quantitative and statistical business models by using MS Excels data analysis program, solver function, statistical and financial functions.

• These models include budgeting, customer buying frequency, and scheduling.

• Used Goldmine and other business application software.

• Data Mining and CRM activity

• Analyzed Business Requirements Specifications to understand the application.

• Arrived the Test Plan along with the Test Lead

• Prepared a document for the queries raised by the team members and sent to the customer for clarifications.

• Prepared the test scenarios

• Test Scope design and review of test cases prepared by team members.

• Execution of test cases and result analysis.

• Bug Tracking and Reporting through Quality Centre bug tracking tool.

• Interacting with developers to resolve defects.

• Performed Module level testing, Integration testing and system testing

• Conducted reviews with team members.

• Coordinating the team as per client schedules.

• Prepared the Daily & weekly status reports.

• Performed Regression, Re-testing to ensure the fixation of bugs.

• Preparing user manual for the software module

Role: QA Engineer/ Tech lead


• Worked with the Project Manager, Business Manager, Users, DBAs and other stakeholders in gathering the requirements and developing the UAT test cases for the SQL Migration Project.

• Analyzed business documents and developed detail use cases for the SQL Migration Project.

• Analyzed project and business documents to identify test requirements.

• Created detailed test scenarios and test cases for the UAT test team.

• Worked with the users in identifying any defects and documented them accordingly.

• Created daily status reports and submit them to the Business Manager, Project Manager and other stakeholders.

• Facilitated weekly status meetings.

• Analyzed business requirements and developed detailed use cases.

• Scrum meetings with development and business teams to understand and address their needs.

• Gathering business and technical requirements during the initial phase of the project.

• Participated in analysis, overview and walkthrough meetings with user groups.

• Acted upon user generated requests to understand and address the client needs.

Role: QA Engineer (Hitachi)


• Preparation of Test cases to verify the functionality, performance of the application based on requirements.

• Review of Test Artifacts including Test Scenarios, Test Cases and Test Scripts.

• Performed Data Mapping based on Functional and Script requirement to the system for Conversion issues.

• Planning and tracking of various activities in the Team.

• Execution of test scripts using mercury quality center

• Involved Defect tracking and defect prevention

• Providing Data to the execution team by data plug-in from MS Access server.


Available on Request

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