LATANYA EPPS

**** ******* **., *******, ** ***** H: 281-***-**** C: 281-***-**** acw9tf@r.postjobfree.com

To obtain an administrative position with a stable promising company in which I can make a significant contribution to an employer.

Billing Clerk/ Filling Clerk, 04/2012 to Current

Sterling Mccall Lexus – Houston, TX

Bill all repair orders as they come in, including used car repair orders. Create purchase orders as needed throughout the day, including posting and making sure the correct copies are made and filed.

Check and close (as needed) all service repair orders and parts invoices throughout the day and file the invoices in numerical order.

Input any extended warranty information into the system and file in alphabetical order Complete daily reports and reconciled (finance/parts/service). Send off checks electronically and deposit cash into the safe. Communicate with the service advisers, technicians, and parts department to modify all repair orders and invoices.

Call customers to make payments over the phone for warranty claims. Sales Representative, 10/2011 to 03/2012

Slaes Representative (part-time) – Houston, TX

Received inbound calls for potential future AT&T customers. Provided solutions to customer's problems to maintain retention and increase customer satisfaction. Assisted in creating new and innovative ideas to drive sales and increase productivity/revenue. Security Officer/ Receptionist, 03/2009 to 11/2010 Shell Oil/ ABM Security Services – Houston, TX

Secured the building using advanced security measures. Opened and closed gates for clients during shift.

Answered and connected all phone calls to proper department. Customer Service/ Guest Service, 06/2006 to 01/2009 Target – Houston, TX

Answered and connected all calls to the proper department. Assisted guest with money and card payments for their purchases. Completed all inventory assignments.

Trained all new hires.

Provided customer resolutions and solved problems when called upon. Proposed suggestions and solutions for increasing sales in various departments. High School Diploma: Accounting, 2006

Ceasar E. Chavez High School - Houston, TX

Licensed Cosmotologist: Cosmotology, 2011

Houston Training Schools - Houston, TX

PROFESSIONAL SUMMARY

WORK HISTORY

EDUCATION