ANURADHA JULIANNA EMMANUEL

No * Jayson Court, ** Ashburton Road, Croydon, CR0 6AN.

Email: acw9tb@r.postjobfree.com Mobile: 074********

PERSONAL PROFILE

I am a highly adaptable, organised and motivated individual with a keen willingness and fortitude to work in a demanding environment. Moreover, I am very reliable, trustworthy, numerate and meticulous with good interpersonal skills. Given me the opportunity to pursue my carrier it would be one of my greatest challenges to achieve the goals and perform all my duties entrusted to me with greatest care and enthusiasm, and also which will help me in my carrier.

I have a solid basis within key business disciplines and now have a strong desire to progress within a professional environment to develop and enhance these skills.

EDUCATION

BA (Hons) in Leadership and Management offered by Northumbria University UK.

Completed the Certificate level in Banking and Finance conducted by IBSL Sri Lanka.

Completed three subjects in Diploma in Banking and Finance conducted by IBSL Sri Lanka.

Diploma in Microsoft Office Professional at London business School Sri Lanka.

WORK EXPERIENCE

Moneycorp (January 16- Present)

Position: Group Back Office Payments Administrator

Ensure payments are processed accurately, on time, and in accordance with the delegation of authority limits with the appropriate documentation records and compliance procedure.

All payments are authorized accurately on time accordance with compliance procedures, company policies and ensuring exceptions are processed in the correct manner.

Processing & authorizing outgoing Swift messages for Corporate and Wholesale clients MT103/202

Ensure prompt transmission of all related swift messages and confirmations.

Ensure that all SWIFT queues are empty each day and there are no messages left as pending

Ensure the all SWIFT NAK'd messages are investigated, rectified and re-sent if necessary.

Responsible for adhering to internal policies and the procedure manual for payments

Ensuring all payments processes and policies are recorded and up to date.

Continual process improvement, working with internal resource to optimise payment processing.

Investigation of anomalies and continuous improvement of process for omissions and errors as they arise from the automated reconciliation process.

Adhering to policies and procedures to ensure compliance with all regulatory bodies.

Customer requests, resolved chases, queries, authorization requests received through payments e-mail/TIF folder to be monitored & actioned on time without any delays.

Thomas Exchange Global Ltd ( March 2015- December 2015)

Position: Corporate Forex Dealer

Trade over 125 currencies for retail, private and corporate clients.

Trading high volumes and securing new private and corporate customers daily.

Managing international bank transfers and foreign payments for private and corporate clients.

Constantly updating clients with account balances and status of payments.

Conducting due diligence checks using World Check before payments are processed ensuring payments are released to genuine individuals/organisations.

Liaising with our banks and ensuring bank verifications, swift and IBAN checks are done before payments are released to ensure payments reach the desired account.

Manage the company’s accounts and update the management constantly with balances in each account.

Regularly communicate with the relationship manager at the bank with updates account position and estimated end of the day balances.

Executing FX swaps to balance accounts and cover over/short positions.

Updating the trade/customer blotter daily with outstanding payments and inward remittance.

Create daily cash flows to balance inward and outward cash transactions.

Predicting market movements and buying and selling accordingly

Managing corporate & private client queries.

Monitoring UK and international market performance.

HSBC Sri Lanka (Sep 2008- Sep 2014)

Position: Senior Banking Associate- (Corporate & Retail)

Processing payments received through walk-in customers, request received through Corporate Banking units and request received through HSBC net & handling customer queries with regard to the same efficiently.

Dealing with customer related outward and inward remittances by way of endorsing the documents to clear the import and export goods on behalf of the client.

Providing issuance confirmations for payments processed in the unit, when inquired by other banks.

Reconciling branch transitory account and passing related entries for inter account settlements.

Checking all documentations and requirements for payments and FX transactions prior to transmitting payment instructions to network Service Centre via Group Work flow Information Systems (GWIS) and dispatching drafts/ TC deposits to same via mail.

Managing GWIS operations and queries for clients & following up on Pre-approval and Reject queues and coordinating with other departments to execute customer queries.

Supervised activities for banking staff and provided training if required.

Developed a good relationship with both corporate & retail clients.

Standard Chartered Bank Sri Lanka (Jan 2006- Aug 2008)

Position- Banking Assistant (Bank Operation & Admiration)

Handling day to day transactions and Negotiating with Customers who come for daily transactions.

Providing Customer Enquiry Service through telephone conversation.

Checking of journal reports with accuracy and efficiently on time.

Preparing schedules for the post-dated cheques for large corporate clients.

KEY SKILLS AND STRENGTHS

I have led many committee teams at HSBC & have been training all new staff members which has enabled me to be a good leader.

Have profound communication skills due to the day to day customer facing role, which has helped me to improve on my professionalism and has helped me to learn how to deal with different situations in different ways. I have good problem solving skill, which helps me deal with difficult customer queries and work.

Team work is an essential skill in an industry, and by working at both Banks I have had the opportunity to enhance my team working skills and I am able to work on own initiative or as part of a team and can deal with responsibility on given duties competently.

OTHER ACHIEVEMENTS

Silver Star winner for outstanding effort and excellence in 2009, 2011 & 2014.

Awarded as the best CSR (Corporate Customer Representative) at the PFX Grand PRIX awards 1st Quarter in 2010 (Corporate Awards).

Awarded as the Best Performer Corporate CSR at the HSBC awards 2012.

EXTRA CURRICULAR & ADDITIONAL SKILLS

Fluent in English, Tamil and Sinhala.

Junior and Senior prefect 2002-2004.

Passed music examination in western music held by Institute of Western Music and Speech of Sri Lanka and Trinity College of Western Music and Speech UK.

Reference: available on request

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