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Customer Service Data Entry

Location:
Houston, Texas, United States
Salary:
$13.00 - $15.00/ Hr.
Posted:
October 27, 2016

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Resume:

Summary: Career minded professional with great analytical skills, high competency in prioritizing with excellent organizational skills, communicates clearly both verbally and written. Professional telephone etiquette, excellent team player

Awards: US Foods Customer Excellence in 2009 and Customer Service Team Player 2010.

Acosta Inc.: “Positively the Best” Nomination 2015

Skills: Type 40wpm Data Entry 10,000spm SAP/AS400 EDI/I-Trade

Microsoft Office applications: Access, Excel, and PowerPoint. Outlook, Lotus Notes, QuickNotes

Experience:

Gourmet Foods Inc. Conroe, TX

Invoicing Clerk 2016

Processing of order selector tickets converting to Invoices to prep for outbound routes

Prepping of outbound driver documents

Generating and emailing of nightly reports for National accounts.

Staff Force, Conroe, TX

Contract Employee 2016

Order Processing Agent

Customer Service Rep/Inside Sales

Acosta Inc., Houston, Texas

Customer Service Coordinator 2011 to 2015

Tracking annual Manufacture End of Year bonus program; keeping COO and Sales Representatives updated daily with any changes or issues that need to be addressed.

Provide customer service support between Manufacturers and Distributors and. Respond to all inquiries in a timely manner and notify all Distributors and Manufacturers of all service issues.

Working with Sales Representatives for any information regarding product information, pricing, product specifications, Sample orders, shipments, appointments, payment status.

Coordinate with Manufacturers and Buyers regarding their regular daily activities including purchase order confirmations, pricing and pricing discrepancies, and product shortages.

Process orders via EDI/I-Trade, FoodMart, and Fax. Processing invoices from Manufacturers and to follow up regarding any discrepancies on orders, logistics, and documents’ such as on BOL.

Notification of past due account status, and information of payment status..

Research information regarding appointments accompanied by proper follow up as required with Carriers, Vendors, and Buyers via email or telephone. Locate missing trucks, research dock appointments to ensure trucks make timely deliveries.

Extensive knowledge of 18 Manufacturers' product lines, policies and procedures of ordering and shipping of orders.

Direct all information accordingly; assisting all internal and external customers and team members.

U.S. Foodservice, Inc., Houston, TX

Operations Receiving Clerk-Senior 1997 to 2011

Supporting all aspects of shipping and receiving ensuring a timely delivery of inbound freight and to schedule incoming goods against known capacities. Activities include data entry of shipping/receiving information, preparation and distribution of related reports, or file/record maintenance.

Responsible for scheduling inbound appointments with proper follow up as required.

Directing inbound trucks to proper dock door. Verify all inbound bill of lading for receiving procedures.

Enforce will call window procedures according to high demand: Customers, Sales Representatives, Vendors/Brokers, and Associates. Verification of customer payment terms at time of will call.

Customer Service Rep

Direct all incoming calls and assist according to caller and Customer/Account needs.

Maintain order guide changes for assigned sales groups as requested.

Run daily, weekly, monthly, accounting and quarterly reports for various departments.

Continuous communication with sales representatives regarding status of accounts.

Communication with multiple department regarding orders/cut off times to insure timely and accurate deliveries.

Organize special order product requests with sales representatives, procurement, and customers.

Back up for Receptionist. Manage all in-bound calls via PBX switch board, 250+ extensions directing calls according to caller needs

Assistant Buyer

Assist buyers with all daily activities including but not limited to Purchase order confirmations, pricing and discrepancies and daily reports.

Complete sample tickets for Product Managers as requested.

Copy and distribute Receiving Appointment Log, Service Level Reports and update Service Level Board.

Process Special/New Orders for Buyers, Sales Representatives and end user.

Receptionist

Manage all in-bound calls via PBX switch board, 250+ extensions; directing calls according to caller needs.

Maintain all daily routing invoices and credit memos and a clean and professional reception area.

Accurate detailed documentation of accounts receivable.

Complete returns and refusals process while completing all accompanying reports.

Education: University of Phoenix

Healthcare Administration Associates Degree Pending Completion

Lone Star Community College

Microcomputer Applications, Certificate Course



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