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Customer Service Manager

Colombo, WP, Sri Lanka
October 27, 2016

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Imalsha Fernando

Phone: +947******** Email:

Address: ***/*, ************ ********, *******, Sri Lanka


I am a self-motivated & flexible individual, willing to meet demanding challenges. I am comfortable and enjoy working as a team member. I’m sure that I can adapt to any type of working team, and I’m willing to contribute my highest performance for the success of your company.


Name in Full : Attanayaka Imalsha Preekhan Fernando

Address : No 176/1, Lansiyawatta, Kotugoda, Gampaha, Sri Lanka

Date of Birth : 18th September, 1990

Sex : Male

NIC Number : 902623515V

Religion : Christian

School Attended : St. Anthony’s College, Wattala


Nov 04th 2013 – Present, Facilities Executive (Housekeeping) Jones Lang LaSalle

Using computers for various applications, such as database management or word processing.

Creating, maintaining, and entering information into databases such as locker management and cupboard management.

Providing services to customers such as order placement or account information.

Investigating complaints about service and equipment and take corrective action.

Distributing schedules to staff members and providing them with information on how to handle each duty

Assisting head housekeeper in creating staff schedules according to each member’s individual capabilities

Catering facility Jones Lang LaSalle

Investigating complaints about service and equipment and taking corrective action.

Monitoring compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Investigating and resolving complaints regarding food quality, service and hygiene.

Arranging for equipment maintenance and repairs, and coordinating a variety of services such as waste removal and pest control.

Greeting clients and enquiring about the quality of service they are receive.

Supervisor (Shift Leader) - Nov 19th 2011 – March 30th 2013 KFC, Sri Lanka

Establishing standards for personnel performance and customer service

Scheduling staff hours and assigning duties.

Resolving customer or employee complaints.

Arranging parties and special events such as birthdays and Christmas events.

Inspecting all product and qualities before serve to customers.

Crew Member - Sep 23rd 2009 – Nov 18th 2011 KFC, Sri Lanka

Serving customers in eating places that specialize in fast service and inexpensive carry-out food.

Cleaning and organizing eating, serving, and kitchen areas.

Communicating with customers regarding orders, comments, and complaints.

Monitoring and ordering supplies or food items and restock as necessary to maintain inventory.


Jan 1996 – Dec 2007 St. Anthony’s College, Wattala, Sri Lanka


Completed a Computer course at Math’s Panorama, Wattala

Completed a Computer graphics course at CCTC, Nayakakanda

Completed a Computer hardware course at Math’s Panorama, Wattala

Completed an English Diploma Course at Asian International School, Nugegoda

Completed a Life Saving Course at School Swimming Society, Wattala

Completed a First Aid Program at Red cross Society at HSBC, Rajagiriya


I was a member of the under 13 & 15 School Football Team

I was a member Of The Under 15, 17 School Swimming society

I was a member of school Art & Agriculture society


K. P. G. Padmalal Vidyuth Mulki

Facilities manager Manager – Hospitality Operations

SriLanka HSBC account Jones Lang LaSalle

Contact No: +947******** Compass Group India HSBC Mumbai

Office+941******** (EXT42847) Contact No: +947******** (Sri Lanka)

+917********* (India)


I hereby certify that all above mentioned particulars submitted by me and true and correct to the best of my knowledge. References are available if necessary.

A I P Fernando Date

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