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Manager Service

Location:
Rockville, Maryland, United States
Salary:
59000
Posted:
October 27, 2016

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RUFIN TOKO SIME

Silver Spring, MD ***** Cell 202-***-**** acw9qp@r.postjobfree.com

Dispatcher and Office Manager

Schedule and dispatch drivers, Technical work crews, vehicles, equipment, or service vehicles for conveyance of materials, freight, or passengers, service, or emergency and Non-emergency medical transportation. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Electrical, Plumber and Pipe crews dispatcher, City Dispatcher, Dispatch Manager, Emergency and Non-emergency Dispatcher, Motor Coach Supervisor, Office manager and Dispatcher, School Bus Dispatcher, Truck Dispatcher.

SKILLS AND EXPERTISES:

Knowledge

I have knowledge of principles and methods for moving people or goods by road, including the relative costs and benefits.

I am bilingual and knowledgeable of the structure and content of the English and French language including the meaning and spelling of words, rules of composition, and grammar.

Knowledgeable of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

I am Public Safety and Security experienced of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Abilities

I have ability to listen to and understand information and ideas presented through spoken words and sentences.

I have acquired experience in oral expression to communicate information and ideas in speaking so others will understand.

I speak clearly so others can understand.

I am patient and able to identify and understand the speech of another person.

I have a Sensitivity and ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Work Activities

I am able to observing, receiving, and otherwise obtaining information from all relevant sources.

I Assist and Care for others by providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and customers.

I am able to establish and maintain interpersonal relationships by developing constructive and cooperative working atmosphere with others and work area.

I can handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.

I can communicate by providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Detailed Work Activities

Collect fares or payment from customers if needed.

Provide transportation information to passengers or customers.

Signal others to coordinate vehicle movement.

Record operational or production data.

Move materials, equipment, or furniture as needed.

Tools & Technology

Dispatch servers

Multi-line telephone systems;

Mobile and two way radios

Email software; Microsoft Outlook, Excel, word.

Computer aided dispatching auto routing software.

Dispatch Transportation Software; Global positioning system GPS software; Resource management software; Situation resource tracking software.

Work Styles

I am reliable, responsible, and dependable, and fulfill all the assigned obligations.

I am careful about detail and thorough in completing work tasks.

As the dispatching job requires accepting criticism and dealing calmly and effectively with high stress situations, I am thorough with it.

I am very honest and ethical.

I have self-control through my years of experience in maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

EDUCATION:

ERP SAP Sales and Distributions Study-Nest – Maryland 2016

CPR/FIRST AID Certificate Renewed September, 2016

Polytechnic School of Civil Engineering Yaounde Cameroon 1985-1986

Yaounde University Cameroon Yaounde Cameroon 1984-1985

Foreign High School Diploma Lycee Joss Douala, Cameroon 1984

PROFESSIONAL EXPERIENCE:

Office Manager and Dispatcher April 2005 – December 2015

Exact Enterprises, Inc.

Silver Spring, MD

Tasks

Monitor personnel, Vehicle locations and utilization to coordinate service and schedules.

Schedule and dispatch drivers, work crews, equipment or service vehicles to appropriate locations, according to customer requests, specifications or needs, using radios or telephones.

Oversee all communications within specifically assigned territories.

Relay work orders, messages, information to/and from work crews, supervisors or field inspectors, using telephones or two-way radios.

Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Plan, organize and direct a safe transportation of persons requiring medical passage and lead a team of 30 employees and up to 20 vehicles

Analyze transportation costs and rectify invoice disputes

Schedule training for staff in both areas of passenger safety and computer efficiency

Office Manager and Dispatcher April 2003 – November2005

Charity Transportation, Inc.

Riverdale, MD 20737

Tasks

Monitor personnel, Vehicle locations and utilization to coordinate service and schedules.

Schedule and dispatch drivers, work crews, equipment or service vehicles to appropriate locations, according to customer requests, specifications or needs, using radios or telephones.

Oversee all communications within specifically assigned territories.

Relay work orders, messages, information to/and from work crews, supervisors or field inspectors, using telephones or two-way radios.

Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Non-Emergency Medical Transportation Driver June 2000 – April 2003

Caweo Transportation

Hyattsville, MD 20783

Tasks

Performing daily routes by picking up and dropping off customers

Recording customers complaints and appreciations

Log in and out the transportation device installed in the vehicle

Daily performed pre and post inspection of the vehicle

Studying manifest and route by using maps.

VOLUNTEER AND EXPERIENCE:

Volunteering at Revelation Church since 2006

Member of the Board of Trustees and President of Men Ministry at Revelation Church

Member of Parents Associations at Francis Scott Key Middle School

Speak English fluently and teach French in a NGO in Maryland

GSA training as a Security Officer

SOCIAL /PHYSICAL ACTVITIES:

SPORT: Basket Ball – Football - Soccer

HOBBIES: Movies – Fishing – Community empowerment

OTHERS: Reading.



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