WADE SHANDLER

acw9qg@r.postjobfree.com 917-***-**** Fanwood, NJ linkedin.com/in/wadeshandler

Customer focused, performance driven individual with strong Project Management background. Deep experience in Client Services, Account / Vendor Management, Network Implementation and Telecom services. Accomplishments include development of synergistic relationships between external clients and internal teams, providing award winning, exceptional client satisfaction and demonstrated expertise in project coordination and service delivery.

CORE COMPETENCIES:

Master’s Certificate in Project Management

Metrics Reporting and Analysis

Telecom Engineering & Operations

Network Implementation and Quality Assurance

Client Services & Account Management

Communications and Operational Support

Vendor Management and Staff Supervision

Microsoft Office, Salesforce, SAP, SharePoint

PROFESSIONAL EXPERIENCE:

Project Manager / Engineer NY, NJ, Phoenix, and Dallas Markets 9/2013 – 12/2015

Digital Realty Telx

Recipient of 2 Regional Star Team Awards for Customer Satisfaction & Performance.

Responsible for Work Assignment / Order creation on installation projects and monitored quality of work performed. Obtained Vendor and sub-contractor bids for infrastructure and white space management, BOM (Bill of Materials) related to Network / Customer Deployments & Implementation. Evaluated RFIs and RFPs.

Main point of contact for sub-contracting vendors and installation vendors. Oversaw and coordinated workflow between various departments and reported schedules / progress to senior management.

Metrics Reporting and Analysis, including team lead for Engineering Quality Assurance Audit Project. Created and served as Project Manager on Capital Expenditure (CAPEX) proposals for Data Center fit-out, reconfigurations, Capacity augments and Facility expansion projects.

Served as a vendor liaison and collaborated with Project Management, Operations, Planning, Provisioning, Sales, Sales Engineering, Procurement and Billing to provide customers with outstanding response times.

Provided varied Enterprise clients with technical information related to Space, Power, Connectivity / Circuits (IP, Voice & Data) assignments on customer kick-off calls. Remotely managed third party vendors and resolved inventory discrepancies, web portal inquiries. Supported Operations with test and activation of new products.

Reviewed agreements with suppliers such as Fujitsu, Lucent/Alcatel, Cisco Systems, ComNet along with EF&I vendors to achieve better terms and pricing. Performed Quality / Auditing reviews of invoicing and billing functions and vendor process flows in accordance with legal items to ensure contractual best practices.

Provisioning coordination through close cooperation with clients, vendors, management and various internal organizations. Interfaced with clients on technical details, order status and other circuit issues as required.

Project Manager / Right of Way Manager, NJ Market 5/2011 – 4/2013

CTS (Communication Technology Services)

Negotiated with Building Owners, Homeowners' Associations (HOA), Condo Boards, Real Estate Developers / Companies and Property Managers to obtain property access for deployment of Verizon’s All-Fiber-Optic FiOS Network Installations. Managed vendor relations with real estate clients.

Prepared permit applications and documents. Read site plans/designs and maintained relationships with municipalities to expedite approvals for installation, operation and maintenance of facilities and networks.

Presentation of the FiOS construction process to the authorized property decision-makers. Implementation through execution of the PAL (Premises Access License) on medium / large Multi-Dwelling Units (MDU) and mixed-use properties for FiOS installation projects.

Complete end-to-end customer support, including partnering with Verizon’s Business Development Managers, Sales Engineers and Installation / Operations teams to attract and retain customers.

Marketing & Sales strategy planning and development to drive the expansion of the Verizon FiOS network.

Coordinated with North and Central Jersey markets to manage installation teams and scheduling of face to face meetings. Managed pre-construction activities by working directly with clients and led stakeholder meetings.

WADE SHANDLER Page 2

Project Manager / Client Liaison / Engineer (Contractor) 8/2009 – 5/2011

Verizon Communications, Inc., NJ Market

Created reports on FiOS Network Installations for executive management utilization. Project Management of properties submitted to BPU (Board of Public Utilities) for Access pursuant to the NJ Cable Television Act.

Strong liaison role between Sales, Marketing, and Operations. Executive level data gathering and reporting.

Facility / Capacity SPOC (Single Point of Contact) for analyzing and reporting Network related parameters for Verizon Company Facilities. Calculated and reported current / projected equipment usage metrics.

Detail Engineer (Contractor) 5/2009 – 8/2009

CBM of America, Inc., NY/NJ Market

Developed detailed Equipment Installation Specifications for Telecommunication Clients. Managed and resolved all Engineering issues associated with Customer Job, including CN’s (Change Notices) due to scope change, etc. Completed all Network Connection Equipment Assignments (Bay, Shelf, Card connections) in Customers’ Telecommunications Database System.

Project / Vendor Manager / Operations Supervisor / Engineer (Multiple Promotions) 8/2000 – 12/2008

Verizon Communications, Inc. New York, NY

Managed and tracked critical milestones on Installation Activities for FTTP/FiOS. Single Point of Contact (SPOC) for internal/external departments. Provided Metrics reporting & Analysis to Upper Management. Worked with cross-functional teams to address Network Capacity Management Issues. Project managed all NY FTTP Growth Job Builds.

Created Field Support Bulletins, FLASHES, Process Flow Charts and M&P’s (Methods & Procedures).

Project Management related to Deployments and Implementations. Collaborated with Engineering, OSP, Planning, North Atlantic Broadband Implementation Group, OSN, NOC National Turn-up Center, etc.

Coordinated, scheduled and monitored Equipment Testing, including E2E (end-to-end) on Network Equipment. Exemplary attention to detail, follow-up and status reporting of progress on Network Deployments.

Responsible for performance reviews, scheduling, monitoring and updating Databases. Managed technicians and vendors on high-priority Network projects of multiple new technologies.

Developed and implemented Installation Orientation and Training Program. Obtained Quality Auditor Certification.

Coordinated both internal /external resources and managed all aspects of Installation / Construction processes, including subcontractor evaluation and selection. Held pre-construction meetings, and conducted site visits.

Conducted weekly meetings and provided timely communications to stakeholders regarding Installation and Construction issues affecting milestone dates.

Field Engineer, Telecommunications Installer - New York 1/1999 – 7/2000

LISN, Inc. (aka Orius, Inc.)

Field Engineer role included site visits, on-site coordination, quality and cost control for various network equipment installations. Performed initial walk-through, MOP signing, on-site trouble shooting and end of job walk-through (EOJW) and paperwork review upon completion of the job.

EDUCATION:

George Washington University School of Business, Washington, DC

Master’s Certificate in Project Management

Associate’s Certificate in Project Management

State University of New York, Oneonta, NY

Bachelor of Science, Minor in Business Economics

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