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Software Quality Assurance

Gonzales, Louisiana, 70737, United States
October 27, 2016

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Angela Engler

***** ******* ***, ********, ** ***37

(225) ***-****


To obtain a career with growth opportunities utilizing the various skills obtained through education and previous work experience.


Louisiana State University

Cumulative GPA: 3.838

Graduation Date: May 2000

Degree: Bachelor of Science in ISDS (Information Systems and Decision Sciences)

Organizations: Omega Rho, Association of Information Technology Professionals


PTS Solutions, Baton Rouge, LA

Quality Assurance Engineer

September 2014 – September 2016

Worked with management, developers, and field and support teams to provide quality assurance and testing for criminal justice hardware and software: police, jail, court, dispatch, fire, and mobile patrol. Logged defects and fixes in bug-tracking software. Prepared release notes detailing new features and bug fixes. Performed client upgrades and helped maintain client data. Scheduled staff-client sessions for national user conference. Trained new employees on core products and other areas of workflow.

Enchanted Embroidery, Gonzales, LA


2008 - Present

Home-based custom embroidery and vinyl business.

Lewis Computer Services, Baton Rouge, LA

Quality Assurance Analyst

October 1999 - April 2001

Provided quality assurance and testing for home-healthcare software. Logged defects in bug-tracking software. Assisted with installation of software updates.

United Companies Financial Corporation / Alltel, Baton Rouge, LA

Report Specialist

December 1997 - February 1999

Created Excel spreadsheets as prescribed and requested by management. Generated budget reports, attendance and productivity reports, and ad-hoc reports. Responsible for scheduling and performed secretarial tasks. Assisted in the development of new Call Center software by creating screen shots of the script, documenting the workflow, and participating in the testing procedures. Assisted in supervision of daily operations of the Call Center.

Winn Dixie, LaPlace and Baton Rouge, LA

Office Cashier

Customer Service Manager

June 1994 - January 1998

As office cashier, responsibilities included counting, recording, and reconciliation of daily register activity and office transactions including nightly deposits and handling/collecting payments for NSF checks. As Customer Service Manager, responsibilities included supervision of cashiers and handling customer concerns.


SQL Server Management Studio, Microsoft Visual Studio, Microsoft Office, Microsoft Publisher, Microsoft Outlook, JIRA Development Software, SysAid Help Desk Software, LogMeIn Pro/Rescue, Visio, Adobe Photoshop Elements, Embroidery and Vinyl Design Software

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