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Medical Records

New York, New York, United States
October 27, 2016

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Nadera Balgobin

**- ** ***** **., *** Gardens, NY 11415

P: 347-***-**** E:

Profile Summary

Highly organized, resourceful and driven medical office administrative professional qualified with over fourteen years of supervisory experience within medical centers of various capacity levels.


Advantage Care Physicians, Astoria, New York Apr. 2012- April 2016

Patient Service Supervisor (PSS)

●Coordinate and supervise all PSR staff scheduling to ensure full time coverage of respective department.

●Verify payroll to ensure PSR staff is in compliance with E-Time policies and procedures.

●Provide and monitor daily telephone reports to ensure an answer rate of 95 percent and above on a daily basis.

●Strategically work to authorize all over booking appointments.

●Effectively execute the status of all stat referrals as needed on a daily basis.

● Manage accurate daily collection of co-payments as well as balancing cash drawers due at the time of service.

●Ensure accurate verification of patient insurance prior to appointment.

●Conduct systematic training with PSR staff to conform to corporate updates and changes.

●Provide liaison support to Practice Administration when needed.

●Collaborate with Practice Administrator to identify and resolve patient-related issues complying with guidelines while adhering to timeliness and courtesy.

Queens Long Island Medical Group P.C., Flushing, NY Aug. 1988 – Aug. 2009

Medical Records Supervisor (Aug. 1999 – Aug. 2009)

●Supervised a staff of seventeen medical records clerks.

●Held responsible for ensuring a successful and timely completion of yearly Medical Records Audit in compliance with regulations such as NCQUA, Department of Health and OSHA.

●Established effective systems for record retention with regards to proper attention to legal and records request.

●Coordinated and successfully executed all out-reach programs set out for the respective HIP location.

Medical Records Clerk (Aug. 1988– Aug. 1999)

●Coordinated and managed patient Check-In process as well as subsequent appointment processes following the patient’s appointment.

●Retrieved scheduled patient charts for daily sessions in preparation for doctors on duty.

●Ensured accurate filing of all appropriate medical testing information into patient’s charts prior to their appointments with their respected doctors.

●Assisted with the coordination of medical outreach programs for the respective HIP location.


Azul Secretarial School Inc., Jan. 1982- Dec. 1983

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