Shannon C. Miller

Plantation, Fl. ***** 954-***-****

acw9kj@r.postjobfree.com

Food & Beverage Director

Entrepreneurial Drive / Strong Financial & Business Acumen / Multi-Unit Specialist

Professional Profile

Innovative and highly effective hospitality executive that is widely regarded as an industry specialist.

Integrity driven and dynamic executive manager providing superior experience in market analysis and planning all facets of operation, production and quality improvement

Highly developed technical skill in hospitality concept design, menu engineering and project management

Exceptional management skills with particular expertise in training, management development, motivational team building and leadership

Effective leader with track record of yielding high performance returns; known for building sound business relationships and long-term repeat business

Creative problem-solver with reputation for delivering results beyond expectations through strong financial knowledge and highly developed business skills

Performance accelerator that inspires the best possible from team members

Take-charge leader with innate ability to assess situations, determine key issues and change direction when circumstances warrant

Core Competencies

Team Leadership & Motivation

Inventory / Cost Control

Profit & Loss Management

Management Training & Development

Budget Planning/Administration

Food Production Standards

Menu Engineering & Design

Policy & Procedure Development

POS and communication systems integration

Sales Forecasting & Analysis

Purchasing/Procurement

Compliance, Health & Safety

Employment History

Penguin Hotel Group - Director of Food & Beverage - South Beach Miami November 2015

Directly responsible for all day to day operations of multiple food and beverage outlets for a three hotel group. Integrally involved in all aspects of process, analysis, development, design and critical path of new restaurant /bar concept.

Actively identify industry trends and competitive analysis for strategic planning and marketing continuity. Chaired the Hotel Directors Committee to develop and implement policy and procedures for special event coordination, overall product continuity and guest service exceptionalism

Implemented structured training process that markedly improved team morale and immediately increased positive review ratings.

Achieved 18% average sales increase over previous year to date sales.

Giraffa’s USA - Regional Manager - Miami September 2013 – January 2015

Oversee all operational aspects of five independent Brazilian Steak & Grill operations. Responsible for financial performance, management development and new store openings. Integrally involved in restaurant layout and design. Coordinated the on schedule openings of four free standing units, including administrative/operational set-up and comprehensive staff training. Directly responsible for the development and execution of strategies to achieve operational and marketing goals.

Implemented an energy conservation campaign that reduced operational utility cost 10% monthly district wide, equating to an annualized savings of over $20,000.00.

Mash Management Inc. – Director of Operations - West Palm Beach May 2011 – August 2013

Established and directed company policy and operational activity over six high volume high end entertainment complexes. Designed and implemented the operational infrastructure of systems, processes and personnel to accommodate the growth objectives of the company. Focus emphasis on management development and operational efficiencies. Integrally involved in new concept development from design to comprehensive staff training and systems implementation.

Significantly increased company revenue base through directed media campaigns and community based programs.

R Two Sense Management LLC – Principle Officer - Ft. Lauderdale April 2000 – August 2010

Created, developed and operated upscale, high volume entertainment concept that featured a full service Mediterranean restaurant, off site events catering and live entertainment. Directed all development and operational activities including comprehensive design, engineering layouts, contract/lease negotiations, integrated management training and staff development. Directly involved in all food product development, menu engineering and production process implementation.

Concept garnered high level media attention through innovative promotional campaigning and deep community involvement.

Developed catering initiative that increased annual food revenues 50%.

Chameleon Concepts Inc. - Director of Operations - Ft. Lauderdale August 1992 – Sept. 1999

Operational role included oversight of strategic planning, design engineering, advertising and market development, administrative systems, compliance, food and beverage product standards and facility management. Integrally involved in food product development, menu engineering and production process implementation. Responsible for financial performance and business processing for multiple (8) high end hospitality operations generating over $20 million annually. Integrally involved in food product development

Negotiated national brand pricing company wide, equating to over $100,000.00 annual COG savings.

Additional experience:

PGA Marriott Assistant F&B Director Palm Beach Gardens Fl.

Holiday Inn Restaurant Manager Montgomery AL.

Education

Auburn University – Auburn, Alabama

Business Administration

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