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Customer Service Manager

Williamson, New York, 14589, United States
October 27, 2016

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Donald E. Lewis

PO Box ***, Ontario, New York ***19


Professional Qualifications:

Highly motivated, goal-oriented with a superior work ethic and professionally proven leadership skills. Currently possess eight years’ experience as a supervisor and manager of a janitorial company located at Wayne ARC. Proven supervisory skills and an innate ability to motivate, work well with others, and perform well in a fast paced environment. High level of Customer Service Satisfaction from both internal and external customers. Strong organizational skills, detail oriented, excellent written/oral communication skills. Proven problem solving skills.

Professional Experience:

Wayne ARC: Janitorial Services Manager 2007 to Present

Manage and direct all aspects of industrial cleaning and janitorial services for Wayne ARC .

Solicit new business by cold-calling and networking through previous business relationships.

Ensure that equipment and company assets are properly maintained and utilized.

Perform walk through inspections to guarantee client satisfaction and investigate customer complaints to ensure company compliance and report disciplinary action.

Furnish Management with financial analysis of cost reduction initiatives and other operational programs

Supervise 12 staff and over 40 individuals with developmental disabilities on several mobile cleaning units

Train and tutor staff and individuals with developmental disabilities on proper cleaning and equipment use methods

Harbec Plastics: Maintenance Mechanic 1995 to 2007

Accountable for daily inspection, testing, repair and troubleshooting of numerous hydraulic and electric plastic injection molding machines and associated hardware.

Responsible for electrical, plumbing and carpentry work on office building, production areas and warehouse.

Preformed janitorial duties.

Charter member of the Company Safety Committee.

Evaluated and implemented safer working environment to meet up to OSHA requirements.

Dynalec Corporation: Quality Assurance Technician 1987 to 1995

Coordinated and implemented procedures and processes to improve product reliability and overall equipment performance

Performed Quality Assurance testing and equipment troubleshooting of military and marine

communication equipment

Senior environmental test technician responsible for performing tests and data collection. Test

environments include Shock and Vibration analysis

Designed and manufactured test fixtures in accordance with Mil-Spec standards

Supported customer source inspectors and DCMOA (US Government Inspectors) to insure customer compliance of quality standards

Electronic Warfare Intercept System Repair Specialist: U.S. Army 1979 to 1987

Managed logistical maintenance activities including scheduled and priority maintenance.

Performed system analysis and component level repair on space collection and military simulator


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