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Manager Management

Gurgaon, Haryana, India
October 27, 2016

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*B *rd Floor Plot.No D-** Nangal Daiwat Vasant Kunj New Delhi-110037 901-***-****(M) & 991*******;

Aspiring for senior consultant positions to help new IT Set ups, IT Infrastructure Planning & Administration, Systems Administration, Business Process Restructuring, New Systems Implementation with a technology-driven organization of repute.

Professional Synopsis

Eight years of experience in IT Infrastructure Management & Security, Networking & Systems Administration with technical expertise in the implementation, operations and support functions of mission-critical business solutions using IT as a tool.

Dec-12 Till Dec-2013 IBM Daksh GPS India Pvt Ltd as Senior Practitioner TSC

oManaging IT helpdesk Ticket management( tools like Remedy,Maximo,HPOpenview)

oL2/L3 escalation with the IT case routing and coordination technical service management.

oRemote Connectivity tools like PC Anywhere,AD,DNS,WINS,DHCP,IP addressing management.

oRouting Calls related to Google Apps support, Cloud systems,Microsoft server and client operating systems, Microsoft Office, CRM 4.0, SharePoint services and getting them resolved.

oNetwork Connectivity circuit coordination and vendor management.

oLAN /WAN/SAN/VPN Administration monitoring and capacity planning and management.

oExpertise in NetApp SAN/NAS, EMC NAS/SAN storage configuration.

oProficient inNetApp FAS-3000/6000 Series Filer Administration, NFS/CIFS configuration, exports, quota management, near store Administration, and Data migration support.

oExperience in Data Fabric Manager/Operation Manager for NetApp storage Allocation and Monitoring for issues.

oExtensive experience in Snap Mirror, Snap Vault for replication and backup support.

oExtended extensive support for DMX 1000, 2000, 3000, CX600, CX700 CX 3-80

oInstalled and supported Navisphere management software (Navisphere/NaviCLI), Symmetrix Management Console/SYMCLI for storage allocation.

oExpertise inBinding/Unbinding, Naming and Resizing, Meta creation, Decommissioning LUN’sthroughNavisphere Manager/NaviCLI.

oProficient in using SMC/SYMCLI for Meta creation, Mapping, Masking/Unmasking, Dissolving Meta, Decommissioning storage & backing VCM database.

oExtensive experience in SRDF, Time Finder, SAN Copy, Mirror View, for replication and migration support.

oMonitored storage arrays inEMC Control Center for performance and data protection.

oKnowledge of Centera Viewer, CLI Administration, Centera redundant array of independent nodes (RAIN) Administration.

oProficient inCisco (Fabric Manager/CLI, Brocade Connectrix Manager/CLI) for creating zones andzone setsandFabric Configuration.

oAdministered timely resolution of trouble calls where the core issues related to connected storage arrays – EMC NAS/SAN, NAS/SAN NetApp filers, Quota Management, fiber channel switches, HBA, FA/SA, Backend Disk Adapter and fiber channel tape (NDMP) devices.

oExtensive experience with problem resolution, root cause analysis, etc. of hardware and software platform problems in complex, layered, client/server based software

oExperience in implementing and supporting SUN Microsystems SUN Fire 120S servers, Redhat Linux.

oPossessexcellent communication, problem solving and personal skills.Other strengths arededicated teamwork,excellent work ethicand commitmentto realizing results and goals.

oManaged and extendedVeritas Cluster/ Veritas Netbackup Administration and Solaris zonesupport

oExcellent knowledge of Network configuration, implementation, Administration using Windows 8/7/Vista/XP /2000/2003 server, workstation 4.0 and Design configuration.

oSAP Call resolution related to Basis,Masterdata,sales,Finance,HR modules.

oResolving calls related to messaging both exchange and lotus notes.

oResolving calls related to servers and AD,data restoration and backup.

oSNMP monitoring and reports creation on the bandwidth utilization and other network alarms.

oIT assets tracking and testing the new technologies for the Business IT leveraging.

oMentoring the Team and helping individuals to achieve their PBC goals.

oTaking periodic trainings on the Individuals in consultation with the QA.

oProviding the Support ( Installation,Configuration and Maintanance)on the Hand held likes Apple devices, like iPad, iPhone and iPad.

oHandling a Team of 10 TSC and Mentoring them to achieve the desired KRA and their targeted PBC scores.

oIn coordination with the recruitment cell, conducted interviews.

oAnalyze the data from various sources in different forms, integration and formulation of that data into a report/dashboard to generate top-level insights.

oFacilitate decision-making by Top Management by presenting data analysis.

oLiaise with clients and identify the requirements, calculate shortfalls in operations and devise methods while overseeing fulfillment.

oAbility to assume and delegate responsibility and authority, including planning and organizing workloads, directing and supervising professional and technical staff.

oCoordinate with various departments within Shared Services and prepare Business reports by collecting, analyzing, and summarizing information and trends.

oGood communication skills, both written and spoken.

Systems Administration

oInstalling workstations, servers, and handling Server Administration, network services and peripherals.

oMaintaining the IT Infrastructure, encompassing installation, migration and configuration of network client workstations, manage Local and Domain wide groups.

o Designing the Backup Strategy for the sites and ensuring scheduled/ unscheduled Backups as per backup plan and restoration.

Networking Projects

oLeading the team of technical professionals during the development stages.

oManaging IP allocation and ensuring minimal downtime of machines.

oInstalling and configuring the hardware/ software/ mail servers, ensuring optimal performance.

oConfiguring Redundancy in the servers for fault tolerance with User Security and Disk Space management to optimize the server utilization.

oImparting training to end-users in the post-implementation phase.

Technical Support/ Troubleshooting

oConducting Periodic reviews with the customer and analyze calls and their trends to take proactive measures to reduce knowledge-based calls.

oSuggesting improvements in the operations and processes to make the system foolproof.

Facilities/ Infrastructure Management

oInteracting with various vendors for sourcing products and solutions and for closure of calls of certain machines, which are supported by them.

oMaintaining an Asset database for the customers and updating at regular intervals.

oSupervising the maintenance and upkeep of software and hardware assets of the organization.

Previous Employers

Feb-06 to Feb- 08 with Cvent India Pvt. Ltd. Gurgaon Information Systems Manager (India)

oManaging set up and administration of the IT Network, vendors and systems.

oGoverning overall IT Infrastructure including CAPEX and OPEX planning, formulating policies & procedures, and ensuring compliance to the Data Security policies of the organization.LAN/WAN architecture & implementations including MPLS networks, VPN networks, internet based corporate access, remote access, WAN accelerators, bandwidth optimizers etc

oIT Strategy & Planning, Business Process and Security Management.

oMicrosoft infrastructure technologies, such as Hyper-V,System Center Suite, Windows Server, MSQL Server, Exchange Server, IIS, Active Directory, and Forefront.

Distinctive Accomplishments

oIndependently managed the implementation of Cisco VOIP Telephony.

oEssayed a key role in streamlining the overall IT infrastructure and enterprise security setup.

oAnalysis of the Network Device configuration with respect to IT Policy for any unknown Vulnerability or loop holes or any unknown network attack or threat.

Sep-04 to Jan-06 with EXL (I) Pvt. Ltd., Noida as Network Engineer

oProviding L3 support for Network & Firewall Management. Managing vendors.

oCoordinating Network Performance Reporting (Bandwidth and Device) and Network Audits in the organization, ensuring compliance with IT policies in the organization.

oSetting up and upgrading the complete IT network. Executing Network and Firewall change requests.

oImplementing new IT projects/ initiatives in the domain of Firewall, Network, Systems, and Internal IT Audits.

oMonitoring performance of IT devices. Servicing and upgrading them periodically.

oChange Control Management and Firewall Control Management with respect to the ITIL Framework of IT Best Practices.

oNetwork monitoring using tools such as Concord,solarwinds,MRTG,HPOpenview.

Distinctive Accomplishments

oMerit of achieving unprecedented QBR Rating from Clients for IT Support to various processes.

Aug - 03 to Aug - 04 with Converges Services India (Pvt.) Ltd., Gurgaon as Cisco TAC Engineer (VPN & Firewall)

oDesigning & troubleshooting worldwide networks including VPN (Virtual Private Networks), network infrastructure queries, and checking configuration.

oMaintaining network switching environment using CISCO catalyst switches (1900, 2950, 2900, 3500XL, 3550, 6509), CISCO hubs (Micro hubs), Cisco Routers (827H, uBR905, 1710, 2500, 2600, 3600, 7100, 7200), and Cisco VPN Concentrators (3005, 3015, 3030, 3060, 3080).

oSetting up of SNMP based infrastructure & network monitoring tools like Concord,CWS,Solarwinds.

oInteracting with senior network engineers globally for research, analysis and technical assistance to ensure loop free technical resolution for the customer’s problem.

oInterfacing with customers for resolving problems related to different types of VPN Tunnels-both Cryptographic and non-cryptographic IPSEC, GRE, L2F/L2TP, PPTP, L2TP, L2TP over IPSEC, IPSEC over GRE of Remote Access, Intranet and Extranet.

oManaging VPN network using Routers, PIX Firewalls, Concentrators, and Hardware/ Software VPN Clients.

oDistribution and sales of the Cisco Firewall products to the customer and meeting the monthly target.

Distinctive Accomplishments

oSuccessfully resolved more than 90 cases per month.

oMeet all the Sales target for continous two quarters.

oReceived tremendous appreciation from customers in the form of more than 100 High Five Bingo Scores.

oWon Star of the Month for two consecutive months Jan 04 and Feb 04

Nov - 01 to Jul - 03 with VCustomerIndia (Pvt.) Ltd., New Delhi as Sr. Technical Support Engineer (Compaq & HP products and IT Support)

oProviding the Level 1 helpdesk support to the users at various customer locations.

oCoordinating with NT, Messaging, DNS Networking, and Firewall Administrator for resolving respective user problem effectively.

oTaking ownership of the IT Tickets (in house user support) involved in Desktop support Basic Network Troubleshooting.

oImaging the Desktops of the brands like Wipro, IBM, Compaq, Dell; Laptops of IBM (ThinkPad T23) and HP (4150, 6000, 6100, 9000) brands.

oInstalling Windows 2000 Server/ Professional, Windows 2003 Server, Advance Server, Win XP (Home & Professional editions), Win Me, Win 9X and Win NT (Server & Workstation) along with all other software applications as well as Anti-virus software.

oManaging the company’s assets including PCs, laptops, servers, Routers, Firewalls, Switches, Hubs, Peripherals and other information system products.

oDeveloping and managing vendors.

oAssessing network security issues and protecting the same from spam attacks/ virus.

oTaking regular Backups (scheduled and unscheduled) for ensuring nil data loss in the event of systems breakdowns and facilitating disaster recovery.

oActive Directory win 2000 and 2003 server installation and configuration and maintenance and backup.

oExtending 2nd level support to the customer, helping TSE in resolving problems related to Compaq Desktops PCs, Laptops, ipaq devices, wireless networking devices like connection point (CP2E, CP2W, Wireless Laptop Cards, 5-port Switch, USB Ethernet Adapter, Access Point, and Ethernet PCI Cards).

oTroubleshooting both Hardware and Software issues related to Windows 9x, ME, 2000 & XP platforms

oImparting process and technical based trainings.

Distinctive Accomplishments

oAttended more than 5,000 calls with more than 99% call closure rate.

oReceived regular customer appreciations on account of effective services rendered.

oHold merit for singularly mentoring group of five TSEs and helped them to achieve desired personal performance levels in the team, thereby contributing to attainment of team goals.

Technical Competencies

Operating Systems:

Windows 12/8/7/ Vista/ 2003/XP/ ME/2000/9x/ NT (Server & Workstation), MAC VIII &X, Novell NetWare 4.x/ 5, IOS, Linux,solaris, NOS..Etc/MAC OS X (Tiger/Leopard/Lion)Mountain Lion, Lion, Snow Leopard and Leopard, IOS, ubuntu


oConcentrators: Cisco VPN3002/ 3005/ 3015/ 3030/ 3030/ 3060/ 3080

oRouters: Cisco 827H/ uBR905/ 1710/ 2500/ 2600/ 3600/ 7100/ 7200, Compaq ipaq CP-2w

oSwitches: Cisco 1900/ 2950/ 2900 XL/ 3500 XL/ 3548/ 3550/ 6509, Compaq HNE-400, IGX-8420/ 8430 Wide Area Switches

oPIX: Cisco 501/ 506E/ 515E/ 520/ 525/ 535, Net Screen, Checkpoint

oNIC: Wireless & PCI cards & access points

oCisco IDS: Intrusion detection

oNortel PBX switch: Meridian 61c & 81C

oNortel Passport 8600

oCisco Call Manager


Various NMS tools like Solarwinds, Sniffers, Ethereal, Concord, VNC, Backup Software like ARCServer IT Putty, TFTP, PDM, various VPN Clients, MS Office, Visio, Norton & MacAfee Antivirus, PC Anywhere

WAN Technology :

IPLC, Circuit Switched (ISDN, PSTN), Packet Switched (X.25, Frame Relay), Frame Relay with hub and spoke, point-to-point and point-to-multipoint, GRE over IPSEC Firewall technology

Checkpoint & Nokia:

Installation, Configuration, Maintenance, and Firewall PolicyManagement of Checkpoint NG R54 & R55

Microsoft Technologies:

Windows 2003/ 2000 ADS Configuration & Maintenance.ManagingDNS, WINS Server for clients name resolution. DHCP server installation, Exchange Server 5.5/ 2000, RAS, VPN, NAT on Windows 2003 / 2000 server Configuration. Troubleshooting Windows-based networks

IBM Lotus Domino :

oDomino Server & Client R5 installation and maintenance.

oMigration from CC Mail to Lotus notes 4.x.

oCreation, deletion and modification of new users and configuring their ID files.

oMigration of Lotus Notes server and client from LN 4.6 LN 5.0

oCisco : Routing Protocols, RIP v-1, RIP v-2, IGRP, EIGRP & OSPF

oNortel: Working knowledge of Nortel meridian switches and passports

Educational Qualifications

oB.Sc. (Honours in Physics) from JamiaMilliaIslamia, New Delhi in 2000 (Secured 1st Division; University Topper).

Professional Certifications

oCCNA 3.0 (Cisco Certified Network Associate) since 2003 (Scored 987/1000).

oCompTIA Certification (A+) in 2002.

oMCSE-NT 4.0 (Microsoft Certified Systems Engineer) since 2001.

oSCCP (Servicing Compaq Consumer Products) in 2001.

oA+ 2009,N+ 2009, ITIL V.3 (IBM Certified)

Personal Minutiae

Date of Birth : 27/05/1977

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