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Customer Service Manager

Location:
Olympia, Washington, United States
Salary:
16.00
Posted:
October 27, 2016

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Wendy Kirschner

**** ***** ***** ** ** Lacey, WA 98502

(253) ***-****

acw9jf@r.postjobfree.com

SKILLS AND QUALIFICATIONS:

• Strong work ethic, dependable, hard working with a positive and enthusiastic attitude.

• Exceptional organizational and documentation skills with strong follow up skills.

• Excellent customer service skills with a desire to meet and exceed the customer’s expectations.

• Clear and effective written and verbal communication skills.

• Ability to build relationships and work effectively in a diverse team environment.

• Ability to develop new solutions and monitor to successful implementation.

• Ability to multi-task and work in a deadline driven environment.

. Work with Quick Books

• I planned, organized and set up the Relay for Life fund raiser for 3 years for the American Cancer Society.

• I enjoy working at the food bank to give back to the community, Interpret policies and procedures WORK EXPERIENCE:

Olympia Food Equipment – Office Manager - February 2012 to Present Assist customers in the show room with ordering and purchasing of supplies. Answer office phones and call customers on any late payments. Send Purchase Orders and Invoices to suppliers and monthly billing to customers. Process Quick Books, Accounts Payable, Accounts Receivable, and monthly and year end reports. Provide office administrative tasks and ordering of supplies and show room equipment. Collections, Payroll, Order entry, S trong time management skills, Shipping, P roduct Supplies, Small wear, ACT Pac software, Outlook

Home Front Mortgage - Account Manager/Trainer - November 2010 to February 2012 Trained and assisted all new Loan Officers on providing excellent customer service, company policies and procedures, and completing proper loan submissions. Prepared office and team members for branch audits to be in compliance with all federal and state requirements. Managed the incoming Branch Call Center and made outgoing calls to prospective loan customers. Provided marketing and sales support, and produced flyers for the realtors. Met Life Mortgage - Loan Officer - January 2007 to November 2010 Assisted customers in the Purchase or Refinance of their home by completing loan applications from the initial point of contact to funding of the loan. Developed knowledge of company products, policies and procedures, and underwriting requirements. Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program. Informed customers of programs, rates, policies, underwriting requirements and loan procedures. Ordered and reviewed required loan documents to ensure completeness, accuracy and compliance with federal, state and company guidelines. Performed high volume, time sensitive tasks related to the loan process.

Wells Fargo Home Mortgage - Loan Officer - January 1996 to January 2007 Assisted customers in the Purchase or Refinance of their home by completing loan applications from the initial point of contact to funding of the loan. Developed knowledge of company products, policies and procedures, and underwriting requirements. Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program. Informed customers of programs, rates, policies, underwriting requirements and loan procedures. Ordered and reviewed required loan documents to ensure completeness, accuracy and compliance with federal, state and company guidelines. Performed high volume, time sensitive tasks related to the loan process.

Completing proper loan submissions. Prepared office and team members for branch audits to be in compliance with all federal and state requirements. Managed the incoming Branch Call Center and made outgoing calls to prospective loan customers. Provided marketing and sales support, and produced flyers for the realtors. Trained and assisted all new Loan Officers on providing excellent customer service, company policies and procedures, and built strong relationships with customers, realtors, builders, and financial professionals. Researched and resolved customer inquiries, loan servicing issues, and grievances, while ensuring a high level of customer service was consistently provided to ensure customer satisfaction and loyalty.



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