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Customer Service Data Entry

Location:
Houston, Texas, United States
Salary:
13.50
Posted:
October 27, 2016

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Resume

Audria Haynes

*** ****** * ******, ** *7301.832.***.****

acw9in@r.postjobfree.com

Objective:

My objective is to become a contributing member to an organization where there is growth potential.

US Med Equip, Inc., Houston, Texas May 2013 to September 2015

Biomed/Sales Team Administrative Assistant

Provide support to the company’s Biomedical Services/Sales Team Departments and customers they serve.

Assists in the timely turnaround of customer owned service work.

Reading purchase orders coming in from customers for the purchase of new and or refurbished medical equipment.

Create work orders for the Biomedical Technicians with any special request by customers regarding equipment purchases.

Data entry of customer service reports from work orders completed by company technicians.

Purchase parts and accessories for support center

Obtain an RMA from vendors for any service work or returns.

Act as backup to customer support representative

Maintain Product Performance Complaint and Customer Recall files.

Strong computer experience with Microsoft Word, Excel and PowerPoint..

Other duties and responsibilities assigned.

Randstad/Aon Associates, The Woodlands, Texas December 2012 to May 2013

Customer Service Associate (Temp Position)

Answer high volume of inbound calls for multiple client teams doing annual benefit enrollments Used different types of computer programs to answer questions and inform members of their benefit options for the plan year.

Assisted members with ongoing information after annual enrollment period were over.

Also, handle and processed highly secure client information.

West Cryogenics, Inc., Willis, Texas April 2006 to November2012

Liquid Cylinder Repair Administrator

Supervised 10-member team responsible for the repair of liquid cylinders.

High volume of customer contact

Answer customer repair questions

Assisted in writing new procedures and updated old procedures. The updated procedures are currently used in the plant.

Make sure that all repairs done according to customer specifications.

Customer parts orders special order and common parts used for repairs.

Monitor that every team member is working efficiently and safely to get out the best product for our customers.

Conduct quality spot inspection of repaired cylinders.

Arrange shipment for incoming and outgoing liquid cylinders via domestic shipments and international.

Schedule picks and returns using company fleet.

Instrumental in to maintaining 10 day turnaround for standard repairs repair.

Maintained all documents for the LCR department electronically and hard copy.

Prepare and maintain all records of DOT, Warranty information for customers using Excel, Access, PowerPoint, Microsoft computer programs.

Education

AAS Logistics Manager, Lone Star-Montgomery College, Conroe, Texas Present

Some college coursework completed

High School Diploma, Conroe High School, Conroe, Texas May 1985

General Studies with emphasis on business

Computer Skills

MS Excel, Word, PowerPoint

MS Access, Soft notes

Photoshop, Scrip Notes

Windows, Linux, Open Office,

Languages

English: Native language

References

Available upon request



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