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Customer Service Data Entry

Hollywood, Florida, United States
$39,000- $49,000
October 27, 2016

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**** ** **** ****** *****

West Park, FL 33023

(305) ***-****


Customer Service Mary Trahan

Specialist/Data Entry

Over ten years experience in Customer Service and Data Entry for one of the most reputable companies, worldwide. I worked as a liaison with partners to resolve escalated issues, entering data and developing strong internal and external customer relations and responding to departments needs on a short notice.


Achieved and maintained a 98% Customer Satisfaction rating. Worked with more than 50 customers a day resolving escalated issues. Enhanced customer loyalty. Exceeded management expectations, and also earned bonuses by meeting monthly quotas above requirement levels.


Alorica (American Express)

04/1998 – 06/2016

Provided exceptional Customer Service support by contacting customers in reference to the cases received. Communicate and work effectively with customers and outside partners. Experience with Excel by documenting data for further research and resolution. Batched out the count and daily workload in the absence of the supervisor. Audited cases in the dept. from Elite Team of 12 for follow up dates if needed and accuracy; I have also had some training in Shipping & Receiving in a pharmaceutical company, (Best Generics) logging in data for controlled and generic drugs.


Florida School of Business

Business Administration Miami, Florida


American Senior High School Miami Lakes, Florida

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