Paul Iwenofu 551-***-****

** **** **., ****** ****, NJ, 07307

acw9cv@r.postjobfree.com

CAREER SUMMARY

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Focused, careerminded business professional with Bachelors degree and handson business experience. Quick

learner with strong analytical and problemsolving skills. Exceptional leader with excellent communication skills and a

meticulous work ethic determined to meet identified goals.

Professional SKILLS

7+ years of experience providing customer support in busy call center environments for business and

insurance industry employers.

Intricate knowledge of customer/client relations, resolution of and correction of policy errors. Thorough

knowledge of business administrative implementation, technology, SEO,SMM,salesforce CRM and marketing

initiatives

Knowledgeable in technical, conceptual content development of salesdriving tactics, administrative

management of company protocol and time deadlines.

Proven ability to drive recordhigh marketing campaign response rates.

Led market launch of new products. Identified sales opportunities, collaborated with engineering team and

created campaigns generating profit that exceeded expectations. Strategicrelationship/partnershipbuilding skills

listens attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve

mutually beneficial outcomes.

WORK EXPERIENCE

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National Vision Brooklyn, NY May 2007 July 2015

Customer Service Agent

Assisted with customer service issues, sales and inventory delivery

Writing and editing software documentation of patient data

7+ years of experience providing customer support in busy call center environments for business and insurance

industry employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve

complex issues and win customer loyalty.

Led market launch of new products. Identified opportunities, researched new product possibilities, collaborated

with engineering team and created campaigns generating profit

Bizloan America Manhattan, NY

March 3rd May 27, 2016 (Company defaulted)

Sales consultant

Provided customer support in busy call center environment for merchants in need of consumer capital

Experience in closure of merchant deals and management of customer related inquiries

Aided in sales initiatives to drive company growth

Home Advisor Manhattan, NY

May 31st 2016 August 20th

Sales consultant

Initiation of sales driving proprietary measures in busy call center environment for contractors in need of further

employment.

Multi scheduling of client needs for thorough satisfaction of product.

Alleviation of contractor concerns and management of customer information.

EDUCATION

E&S Academy

July 20, 2015 September 2015 Elizabeth, NJ

Medical billing and coding certificate

Jersey City, NJ 08/2013 06/2014

PC Age Career Institute

Internetwork Engineering Certificate (earned 39 college credits)

Newark, NJ 2009 2013

Berkeley College

Bachelor of Science, Criminal Justice

Awards and Distinctions: Presidents and Deans List

Courses included: Digital Forensics, Global Security, Criminal law, business administration etc.

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