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Business Analyst

Hammond, Louisiana, United States
October 28, 2016

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Livingston, LA ***** 225-***-****

IT Business Analyst

Highly motivated and results-focused Business Analyst with more than 20 years of experience directing effective application-based projects at respectable organizations, including financial centers, advertising agencies, and wireless communication companies. Possess a combination of project management, team leadership, and Information Technology skills. Leverage abilities to generate lucrative results while complying with industry best practices. Seeking to benefit new organization by providing improved performance and quality through precise project implementations.

Areas of Expertise & Technical Skills

Application System Design


Contract Negotiations

Produce Use Cases

Produce Test Cases

MS SQL Database


Software Trainer

Technical Documentation Writer

End User Documentation Writer

Data Modeling & Conversion

Documentation & Procedures

MS Access & MS Office

Windows 2000 Terminal Server

Visual Basic, Source Safe &

Visual Studio 2005

Change Control Management

Professional Experience

GLOBAL COMMERCE & SERVICES, LLC., New Orleans, LA 2015 – Present

Project Manager/Team Lead (USDA - National Finance Center)

Director of a team of .NET developers. Assist in converting 13 mainframe payroll/personnel applications to .NET web applications. Worked with SME’s to determine requirements for new applications. Translate critical information into functional specifications for the conversation to .NET, and expedite all use of cases and test scripts. Contribute weekly reports to upper management. Wrote Functional and Non-Functional requirement documents, Use Cases, Test Cases, Solutions Options and weekly upper management report for project status.

Serve as liaison and main coordinator of communications between all groups.


Quality Assurance Manager/Analyst (Lamar Advertising)

Effectively tested and identified system application issues by leading team members in a client server environment. Executed and customized the base application of Tririga for particular needs. Engaged in diverse projects that were responsible for test scenarios, plans, and procedures. Conversed with developers to meet technical implementations, processes, mergers, testing and personnel training needs.

Ensured delivery of projects by deadlines, and within software requirements by coordinating communication and scheduling.


Systems Analyst/Developer (Capitol One Bank)

Created and contributed advanced support in various MS Access databases and application upgrades. Achieved guidelines in work flow and business requirements. Cooperate with various groups to determine best design outcome for each application. Managed constant stream of support to the various teams in place to take over the day-to-day servicing of each application. Trained technical teams to support application as well as wrote training manuals for end users and support. Wrote Functional and Non-Functional requirement documents, Use Cases, Test Cases and Solutions Options for management review.

Key Projects:

Risk Log Application

Created an Information Technology Risk Application.

Imported information from AS400 files into SQL Server 2000 with a MS Access 2003 front end application.

MS Access Remediation Project

Created application that ran against Novel and Windows servers to identify MS Access files for the Bank.

Purpose of project was to reduce the risk of NPI information leaving the bank.

SouthCoast Commissions Application

Created application for tracking commissions.

Implement security system within application.

Put in extensive reports.

Trained stockbrokers on the use of the application as well as upper management

Wrote Functional and Non-Functional requirement documents, Use Cases, Test Cases, Solutions Options, and Risk Documentation.

Business Continuity Application

Created application to assist Bank in tracking the movement of equipment and employees during a disaster.

Created reporting tools for management review.

Responsible for all user training.

Created user and support documentation of application.

AT&T Billing Review Application

Developed processes to read in AT&T billing data.

Aligned billing and department information, which allowed departments to review their bills more accurately.

Created technical documentation for support of the application.

KC ENTERPRISES, Baton Rouge, LA 2005 – 2006

Access Developer

Owner of KC Enterprises Upgraded applications to newer versions of MS Access.

SKYTEL COMMUNICATIONS, Clinton, MS 1998 – 2005

Senior Business Analyst/Project Manager

Implemented custom billing system for the Defense Telecommunications Services. Administered responses to the Request for Proposal (RFP), and all technical negotiations. Co-created systems with developers, defense members, and users. Created all documentation for end users and support team. Wrote Functional and Non-Functional requirement documents, Use Cases, Test Cases, Solutions Options, Risk Documentation and Upper Management Reports detail progress with DOD application. Meet monthly with DOD to insure that contract requirements were being meet and therefore insured a continued revenue of 1 million dollars a month.

Customized SkyTel’s first Electronic Billing Application using MS Access on Windows.

Succeeded in merging divisions into using Access applications.

Previous experience as Programmer Analyst with KC Enterprises, Executive Assistant with Wideman / Subway Development of MS, and Senior Production Manager with Crowell, Thames & Hart, Ltd.

Education & Achievements

Louisiana State University, Baton Rouge, LA

Presidential Club Award, 2001

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