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Human Resources Manager

Whitehouse Station, New Jersey, United States
October 28, 2016

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Karen Weiss 908-***-****


Senior Human Resources professional with demonstrated strengths in supporting businesses across all industries in both large and small organizations. Skills include assessing organizational needs, setting strategic direction, and implementing initiatives that enhance corporate performance. Expertise expands across all HR disciplines including: employee relations, recruiting, consulting, problem resolution, advice and counsel to senior managers/owner, problem solving, training and employee retention strategies.


Contributor to bottom-line objectives and strategic goals by collaborating with senior management and employees at all levels for more than 45 companies and across various industries. My strengths encompass a broad knowledge of human resources in a variety of sectors spanning exempt and non-exempt, union and non-union employees, internal and external customers. Successfully lead and managed the following:

Employee Relations

Project Management

Performance Management

Recruitment and Retention

Labor Relations / Conflict Resolution

Training Development / Implementation

Policy Development

Handbook Development

Worker’s Compensation Management

Talent Management


Program Manager

Manage Disciplinary Processes

Program Development - recognition and tuition

Compensation Planning / Payroll

Manager Training

Job Description Development

EEOC Complaints / Investigation

Benefits Management

Employment Law Regulations compliance

Additional Skills:

Excellent interpersonal, problem solving and leadership skills.

Excellent computer skills: Microsoft Office Suite, ADP, Background Checks, e-Verify, Time Reporting systems, HR Databases (Peoplesoft), BCS, Career Link, Employee Surveys and employee testing tools.

Effective contributor as an individual or in a team environment. Consistently demonstrates a high level of integrity and ethics when handling all company information and HR matters.


BRAVO! Building Services Industry Green Brook, New Jersey March 2008 – August 2016

Human Resources Manager – Corporate Office – Support more than 3,000 employees across 16 states. Provide leadership and direction to business owners, executives, managers and employees. Manage projects, developed employee handbook, job descriptions, employment forms/employment application, and policies and procedures. Manage staff of HR Representatives.

Facilitated liability training, responded to EEOC complaints, employee relations and complaint investigations, employee relations/conflict resolution, disciplinary actions, and terminations. Manage onboarding process, employment applications/I-9s, and adherence to state and federal laws. Responsible 401K program, health benefits, open enrollment, talent management, unemployment claims, state and federal census, AAP, workforce planning/recruitment/job fairs, background checks, drug testing, workers compensation program, performance management guidance and training, compensation analysis, and DOL issues and census reporting. Managed bargained-for employee processes, complaints, grievances for 6 contracts. Audits of employee records (e.g., personnel files, medical records, I-9s, system records, court ordered garnishments, background checks). Utilized ADP Payroll PC and Workforce Now and Team Time payroll systems. Travelers/Liberty Mutual/PMA Insurance companies, DataSource/ Sterling background check companies.

Administaff Florham Park, NJ 8/2005 – 5/2007

Senior Human Resources Specialist – Professional Employer Organization

Comprehensive Human Resources support to 45 small and medium-sized businesses across all industries. Provided value-added services to external customers (owners and employees) focusing on strategic HR planning, advice and consultative services, EEO/AA, compensation, performance management, liability and manager training. Developed company-specific policies, employee handbooks and job descriptions. Facilitated employee layoffs and severance packages, conflict resolution, on-boarding, exit interviews, disability management, benefits enrollment, performance improvement plans and counseling statements. Assisted with compensation planning for employee retention, promotions, and market salary survey benchmarking and analysis. Managed DOL complaints, FLSA compliance reviews and improvement processes, and State Unemployment and Worker’s Compensation issues.

Attended college full-time to complete BS in Business Management. 2004 - 2005

AT&T HR Generalist / Financial Manager Morristown, NJ 2000- 2004

Consumer Local Services

AT&T Labs Research & Development Organization

Managed six exempt and non-exempt employees. HR Generalist/Partner supporting more than 350 employees and contractors. Managed workforce planning and recruitment needs, internal policy, procedure and job description development and implementation. Lead performance management process, career development planning, and compensation planning. Managed employee relations issues, conflicts and resolutions with 100% success rate. Administered disciplinary actions, counseling statements, performance improvement plans, terminations and exit interviews. Developed employee surveys, analyzed results, generated reports and conducted focus groups. Administered and managed $85M budget for organization. Introduced 20% budget reduction by cutting vendor contract fees and streamlining HR functions. Facilitated diversity training, implemented 360 leadership feedback and developed 4 recognition programs. Handled union grievances, partnered with labor relations, union stewards, and union employees, and escalated issues to senior management as needed. HRIS PeopleSoft system for maintenance of employee records and personnel guide.

AT&T HR Business Partner Basking Ridge, NJ 1998 – 2000

Chief Information Officer Organization

First line response as HR Generalist supporting over 1,400 exempt and non-exempt, union and non-union employees. Managed employee relations issues, conflicts and resolutions. Facilitated diversity and EEO training, administered HR policies, procedures and practices. Facilitated internal recruiting, talent retention, performance management processes and compensation planning. Performed disciplinary processes, terminations and exit interviews. Outsourced 700 employees and partnered with outsourced companies to generate offer letters and system downloads of employee related information (i.e., vacations, medical benefits, Leave of Absences, etc.). Facilitated 4 organizational downsizing projects affecting over 750 positions by identifying layoff criteria, affected positions and employees and preparing severance packages. Coordinated union workforce issues and downsizings (surplus declarations). Coordinated summer intern program, executive education program and green card process. HRIS PeopleSoft, TimeTrax, MS Office Suite.


BS, Business Management, University of Phoenix, 2005 (3.76 GPA)

Currently pursuing PHR/SPHR certification


Project Management Certificate – George Washington University

Human Resources Certificate – Rutgers University

Member of Society for Human Resources Management (SHRM)


Microsoft Office Suite

HRIS Peoplesoft, ADP and TEAM - HR and Payroll systems


Datasource, and Origin Diagnostics – systems for pre-employment background checks, driving record checks, drug testing and medical screening

Concentra, Quest Diagnostics and Inova Healthcare for pre-employment medical screening.

Various vendor websites for Worker’s Compensation clams and tracking, medical benefits tracking and cancellations, invoice review and processing.


Volunteer programs:

Past: Big Brothers / Big Sisters of Hunterdon County

Meals on Wheels – Morris County

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