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Project Manager Technical Support

Dallas, Texas, United States
October 28, 2016

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Meredith Culp

**** ********* *****

Carrollton, Texas 75007



Ms. Culp is a senior HR professional with experience in project management, shared services, recruiting, benefits administration, payroll processing, compensation analysis, employee relations and training both at a division, corporate and partnership level.

She has strong communication and organizational skills as well as effective presentation skills. Ms. Culp played a key role in a shared services center implementation, project managed the digitizing of employee files and was a functional lead in a PeopleSoft Payroll, HR and Benefits Administration implementation.

Professional experience

Ernst and Young, LLP. Dallas, Texas

2005 to Present

Shared Services project manager

Developed a project intake model for all US projects at the shared services center level

Project manager for all US shared services center funded projects

Work with shared services leadership to define fiscal year goals and rank expectations for employees

Global PeopleSoft project representative for the US shared services center with fit/gap analysis, process reengineering and user acceptance testing responsibilities

Product manager (leader of a staff of 3) for all shared services center technologies : daily support and monitoring, planned and unplanned maintenance, budget and future upgrades, vendor management

Project manager for the digitization of 25,000+ US based employee personnel files.

Designed and administered quality measurement deliverables and implementation.

Technical support and web design for web based HR work flow tool.

Designed and administered survey tool utilizing Remedy call center technology.

Editor of monthly communication reaching over 400+ readers.

Functional Specialist

Participated in the implementation of a recruiting and Human Resource shared services center which included:



oNew hire orientation


oRecords Management


Functional support for Taleo recruiting tool implementation with over 200 users.

Developed and administered Taleo user training for users.

Developed process improvements for specific shared service departments to improve field support and decrease cost.

McLane Company, Inc. Temple, Texas

HRIS Sr. Analyst

1998 – 2005

Participated in PeopleSoft Payroll, HR and Benefits Administration implementation.

oConducted Analysis of business systems and functionality

oAssisted in the development of the data structure for PeopleSoft.

oWorked with technical team on data mapping and assisted in conversion from GEAC (legacy system) to PeopleSoft 8.3 .

oParticipated in User Acceptance and Parallel Testing .

oConduct HR and Benefits Administration training to Division staff.

Provide ongoing production support to both GEAC and PeopleSoft users.

Develop and administer HR policy/procedure training programs for corporate and divisional HR managers and clerical staff .

Instrumental in establishing new HR departments as the company expanded their geographical presence.

Oversaw annual Open Enrollment process for 12,000+ employees.

Audit administration of employee benefit plans including but not limited to: billing, annual open enrollment, employee communications, resolving claims issues, reporting and testing.

Benefits Clerk

1993 – 1998

Assisted with recruiting and hiring activities, maintained employee personnel records, worker’s compensation, employee benefits and assisted with employee terminations

Processed weekly payroll for 800 employees.


Illinois State University

Bachelor of Science Degree in Mass Communication - 1996

Skills Summary

PeopleSoft Modules/Versions: HRMS 8.3 and 9.0: HR, Base Benefits, Ben Admin, Payroll

PeopleSoft Skills: PS Query, Two Tier

Software Applications: GEAC M:Series, Taleo Enterprise, Remedy Case Management, Service Now Case Management

Tools: MS Office, Lotus Notes

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